Sales Support Supervisor
About The Position
Guarantee Trust Life Insurance Company is seeking a hands-on Sales Support Supervisor to lead its sales support team. The supervisor will coach employees, manage day-to-day service operations, set priorities, monitor service levels, support consistent and accurate service, resolve escalated issues, and improve workflows. The team responds to agents’ inquiries by telephone, email, chat, and fax. The role also supports agent onboarding, quoting, and insurance product servicing, and partners across the organization to support agents and business goals. The position is based at the company’s Glenview, Illinois office and is required to be on-site most days. Employees receive three flexible remote days per month and half-day Fridays every Friday.
Requirements
- Ability to maintain strong working relationships at all levels of the organization.
- Ability to work independently and make decisions within a cross-departmental team.
- Ability to adhere to and meet deadlines.
- Exceptional verbal and written communication skills for interactions with internal departments, agents, and carrier partners.
- Strong organizational and problem-solving skills.
- Proficiency in Microsoft Office products.
Nice To Haves
- At least 1 year leading a department, sales support, or customer service team.
- At least 4 years of experience in customer service or sales.
- Insurance industry experience.
- College degree or equivalent experience.
- Experience in a call-center environment.
- Understanding customer objections and how to resolve customer issues.
Responsibilities
- Oversee the day-to-day activities of the sales support team.
- Support carrier contracting.
- Manage inter-team communication, including with training and sales, in partnership with sales support team members.
- Assist in developing and implementing operational policies and procedures.
- Collaborate on the development of sales support strategies.
- Identify deficiencies and opportunities for efficiencies, and develop solutions to improve processes.
- Handle and de-escalate escalation calls.
- Set priorities, monitor service levels, coach performance, and resolve escalated issues.
- Build the team’s knowledge of agent onboarding, quoting, and insurance product servicing.
Benefits
- Medical insurance.
- Health Savings Account, including an employer contribution.
- Dental insurance.
- Vision insurance.
- Dependent Care FSA.
- Basic Life Insurance with the full premium paid by the employer.
- Voluntary employee, spouse, and child life insurance.
- Short-term and long-term disability.
- Paid holidays.
- Paid time off, including vacation, personal days, and sick time.
- Summer and flexible Fridays, including half-day Fridays every Friday.
- 401(k).
- 401(k) match.
- Profit-sharing retirement plan.
- Three flexible remote days per month.
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
No Education Listed
