Sales Support Supervisor

UL Solutions • Vancouver, WA

14h • $87,500 - $100,000 • Hybrid

About The Position

The Sales Support Supervisor establishes operational objectives and work plans, delegates assignments to subordinates, and helps meet financial commitments. The role advises subordinate employees to meet schedules and resolve technical problems, and supervises the handling of customer requests and issues.

The supervisor oversees direct-report performance by developing accountabilities, setting performance objectives, providing career counseling, feedback, and guidance, and ensuring employees understand and follow company policies. The role also requires reading and following the Underwriters Laboratories Code of Conduct and adhering to physical and digital security practices. Other duties may be assigned as required.

Requirements

• University degree equivalent to a bachelor's degree in a related discipline.
• At least 4 years of related experience.
• Ability to work on issues of diverse scope, analyzing situations or data using a variety of factors, including understanding the sales process.
• Ability to gain cooperation from others and present technical information concerning specific projects or schedules to senior-level management and customers.
• Extensive knowledge of company policies and the sales process.

Responsibilities

• Establish operational objectives and work plans and delegate assignments to meet financial commitments.
• Advise subordinate employees to meet schedules and resolve technical problems.
• Supervise and resolve customer requests and issues.
• Supervise direct-report performance by developing accountabilities and setting performance objectives.
• Provide career counseling, feedback, and guidance to direct reports.
• Ensure employees understand and adhere to company policies.
• Read and follow the Underwriters Laboratories Code of Conduct and physical and digital security practices.
• Perform other duties as required.

Benefits

• Medical, dental, and vision benefits.
• Wellness benefits, including mental and financial health.
• Retirement savings plan (401(k)).
• Paid time off for full-time employees, including 15 vacation days, 12 holidays including floating holidays, and 72 hours of sick time off.
• Sales incentive plan eligibility, with a target incentive of 25% of base salary, paid quarterly and contingent on performance.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager