Sales Support Supervisor

71be430b-dc40-429b-b662-0246597234e4•Kansas City, MO

12h•$62,000 - $72,000•Onsite

About The Position

Master’s Transportation is hiring a Sales Support Supervisor to lead and develop its growing Inside Sales function at its Kansas City headquarters. This hands-on leadership role oversees daily inside sales operations and Salesforce utilization for Inside Sales Representatives and Sales Support Administrators supporting Regional Sales Executives. In partnership with Sales Directors, the supervisor translates department goals into priorities, service expectations, and measurable follow-through; aligns staff with business needs; and communicates performance, risks, and resource requirements. The role also supports the Executive Vice President of Sales and is accountable for team performance, process compliance, reporting, data quality, and continuous improvement. The position is 100% on-site at the Kansas City headquarters, with regular, reliable in-office attendance during a Monday–Friday daytime schedule based on business needs. Remote and hybrid arrangements are unavailable. Travel is less than 5%.

Requirements

Associate’s degree in Business Administration, Marketing, Communications, or a related field, or equivalent education and experience.
Five years of inside sales, sales support, customer service, administrative, or related experience.
Experience leading workflow, assigning priorities, training employees, or supervising a team.
Experience supporting outside field sales representatives in a deadline-driven environment.
Proficiency in Salesforce record management, activity tracking, dashboards, reporting, data quality, and user support.
Competencies include team leadership and accountability; coaching, training, and delegation; workload planning and prioritization; sales alignment and collaboration; clear communication and reporting; sound judgment and problem-solving; Salesforce reporting, data quality, and adoption; process improvement; and Microsoft Office skills.

Nice To Haves

Bachelor’s degree in Business Administration, Marketing, or a related field.
Formal supervisory experience in transportation, commercial vehicles, government, manufacturing, or another service-based industry.

Responsibilities

Monitor workloads, set priorities, and delegate assignments based on capacity and service needs.
Direct, coach, train, and provide performance feedback to Inside Sales Representatives and Sales Support Administrators.
Partner with Sales Directors to align team priorities, workflows, and service expectations with sales goals.
Report team performance, risks, and resource needs to Sales Directors and implement agreed-upon actions.
Ensure timely support and effective handoffs among inside sales, Regional Sales Executives, customers, and internal teams.
Drive Salesforce adoption, data quality, activity tracking, opportunity management, and timely follow-up.
Use Salesforce dashboards and reports to monitor pipeline support, activity, service metrics, and compliance.
Train staff on Salesforce workflows, troubleshoot issues, and coordinate system enhancements.
Maintain procedures and service standards, review work quality, and implement process improvements.
Coordinate staffing, onboarding, schedules, cross-training, and coverage.
Support the Executive Vice President of Sales with reports, meetings, presentations, and initiatives.
Protect confidential employee, customer, and business information.
Directly supervise Inside Sales Representatives, Sales Support Administrators, and other Sales department support staff as needed.