Sales Support Specialist

Wayne Farms•Oakwood, GA

About The Position

The Sales Support Specialist is primarily responsible for serving as the day-to-day contact for assigned customer accounts. The role manages existing weekly business, interacts with customers, coordinates with the Sales Support Manager, and resolves customer service issues involving Wayne Sanderson Farms poultry products. This individual-contributor role supports customer satisfaction through order and account management, sales analysis, communication with customers and internal teams, and coordination with plant, logistics, and operations personnel. It also includes current customer service representative duties such as providing backup for the Customer Service Manager, managing forecasts and tracking sheets, coordinating orders and appointments, and providing required certificates and export documents.

Requirements

High school diploma required.
At least one year of relevant sales experience within the poultry or protein industry, with specific sales or customer service account knowledge.
At least one year of relevant inside sales, customer service, sales support, or outside sales experience.
Strong initiative and sense of urgency, with the ability to work in a fast-paced environment.
Strong interpersonal skills and the ability to positively influence new and existing customers.
Strong attention to detail and organizational skills, with the ability to prioritize.
Ability to communicate effectively and professionally, verbally and in writing, with internal and external contacts in a timely manner.
Ability to learn new systems.
Ability to work collaboratively with others, use tact and discretion, and maintain a high level of confidentiality.
Strong computer skills, including the ability to use Microsoft Word, Excel, and PowerPoint.
Understanding and knowledge of a business ERP system.
Ability to travel up to 5%.
Ability to remain stationary for extended periods.

Nice To Haves

Bachelor’s degree.

Responsibilities

Enter customer orders into the system promptly and follow up on orders that will miss requested delivery dates.
Move orders into the next day for plants when necessary and communicate held-over trucks, late trucks, and shortages to customers.
Facilitate resolution of customer credit issues and invoice deduction claims.
Build and maintain relationships with assigned current customer accounts.
Enter customer complaints into the Jira Quality Assurance System.
Enter credit requests in BPR.
Act as liaison among customers, the Customer Service Manager, Account Managers, Sales Managers, and logistics and operations personnel to support communication and customer satisfaction.
Make broad sales-related decisions, often without senior management direction, including account maintenance, sales prices, claim management, and tonnage maximization.
Promote customer focus and maintain an acceptable level of customer satisfaction across the customer base.
Monitor and analyze sales reports and freezer reports.
Exercise appropriate decision-making authority and provide recommendations.
Perform additional relevant duties as assigned.
Provide backup for the Customer Service Manager.
Attend morning and afternoon meetings with the plant.
Manage customer forecasts.
Maintain debone, dark meat, and by-products tracking sheets.
Place orders on the cut sheet, balance the cut sheet, and put orders on the truck sheet.
Enter appointment times in E2Open.
Provide kill certificates, sanitation letters, Halal certificates, and export documents.
Follow and ensure others follow departmental and company safety policies and programs.