Sales Support Representative - Northern New Jersey

Stryker • Mahwah, NJ

5d • $92,600 - $148,400 • Onsite

About The Position

As a Sales Support Representative at Stryker, you will support orthopedic surgeries and enhance the customer experience across the territory. You will provide independent technical support for manual and robotic products, resolve issues quickly, help cases run smoothly, and serve as a trusted customer resource.

You will manage daily account operations, case preparation, and inventory; maintain technical expertise through ongoing training; and collaborate with Sales Representatives and Sales Managers. You will also support customer relationships and sales enablement, including learning upselling and account management skills in the operating room. The role includes on-call duties, including evenings, weekends, and holidays, according to territory needs. Travel is 20%.

Requirements

• Mako Robot certification and 2 years of Joint Replacement sales or clinical on-the-job experience; or a bachelor’s degree with 4 years of professional and/or relevant experience; or an associate degree with 8 years of professional and/or relevant experience; or a high school diploma with 10 years of professional and/or relevant experience.
• Training on all applications based on the clinical needs of the territory.
• Valid driver’s license.
• Fluency in written and spoken English.
• Ability to lift, push, pull, and carry up to 50 lbs.
• Ability to stand for extended periods.
• Ability to manage stressful operating-room situations with professionalism and focus.
• Ability to exert up to 50 lbs of force occasionally and/or up to 20 lbs of force constantly to move objects.
• Ability to handle instruments that may have been contaminated by blood or bodily fluids.

Responsibilities

• Provide independent, timely technical support and troubleshoot manual and robotic product issues.
• Participate in sales meetings and support sales development and customer relationship initiatives.
• Manage daily schedules across assigned accounts and support proactive account management.
• Maintain required training, certifications, and technical expertise across manual and robotic platforms.
• Collaborate with team members to align schedules, share insights, and support sales opportunities.
• Manage inventory, instrumentation, and case preparation to support product application.
• Partner with Sales Representatives and Sales Managers to develop upselling and account management skills in the operating room.
• Support customer education, demonstrations, and product familiarity as directed by territory needs.
• Perform on-call duties, including evenings, weekends, and holidays, to address urgent technical needs and provide continuous customer support.

What This Job Offers

• Job Type: Full-time
• Education Level: High school or GED