Sales Support Representative - Northern New Jersey

Stryker • Mahwah, NJ

4d • Onsite

About The Position

As a field-based Sales Support Representative at Stryker, you will support orthopedic surgeries and improve the customer experience across the territory. You will independently provide technical support for manual and robotic products, resolve issues promptly, help cases run smoothly, and serve as a trusted customer resource. The role includes managing account operations, case preparation, and inventory; maintaining technical expertise through ongoing training; and collaborating with Sales Representatives and Sales Managers. You will also support customer relationship development, sales enablement, product education, and demonstrations, while learning upselling and account management skills in the operating room. On-call coverage is required according to territory needs, including evenings, weekends, and holidays, to respond to urgent technical needs.

Requirements

• Required Mako Robot certification and either 2 years of Joint Replacement sales or clinical on-the-job experience, a bachelor's degree with 4 years of professional and/or relevant experience, an associate degree with 8 years of professional and/or relevant experience, or a high school diploma with 10 years of professional and/or relevant experience.
• Training on all applications based on the clinical needs of the territory.
• Valid driver's license.
• Fluency in written and spoken English.
• Ability to lift, push, pull, and carry up to 50 pounds; ability to stand for extended periods.
• Ability to manage stressful operating-room situations with professionalism and focus.
• Ability to handle instruments that may have been contaminated by blood or bodily fluids.

Responsibilities

• Provide timely, independent technical support and troubleshoot manual and robotic product issues.
• Participate in sales meetings and support sales development and customer relationship initiatives.
• Manage daily schedules across assigned accounts and support efficient workflows and proactive account management.
• Maintain required training, certifications, and technical expertise across manual and robotic platforms.
• Coordinate with team members to align schedules, share insights, and support sales opportunities.
• Manage inventory, instrumentation, and case preparation for product application.
• Partner with Sales Representatives and Sales Managers to develop upselling and account management skills used in the operating room.
• Support customer education, demonstrations, and product familiarity as directed by territory needs.
• Perform on-call duties, including evenings, weekends, and holidays, to address urgent technical needs and provide continuous customer support.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED