Sales Support Representative ( HME)

AdaptHealth, LLC•Kansas City, MO

About The Position

The Sales Support Representative supports customer service, equipment, service, delivery, marketing, and patient qualification activities. The role collects medical records to ensure compliant referrals and enters referrals into AdaptHealth’s EMR system. It also supports patients and caregivers with equipment education, insurance and payment information, required documentation, and service inquiries, while assisting the sales team and referral sources.

Requirements

High school diploma or equivalent.
At least two years of work-related experience in health care, customer service, delivery personnel work with a sales component, or entry-level sales.
Valid and unrestricted driver’s license.
Knowledge of services and products.
Excellent verbal and written communication skills.
Excellent customer service skills.
Ability to work independently and as part of a team.
Strong analytical and problem-solving skills, with attention to detail.
Ability to prioritize and manage multiple projects.
Mental alertness and ability to handle confidential information appropriately.
Proficient computer skills and knowledge of Microsoft Office.

Nice To Haves

Prior work experience in HME, diabetic supplies, or wound supplies.

Responsibilities

Fulfill patient orders and ensure documentation and delivery instructions are accurate.
Train and educate patients and caregivers on equipment use and answer questions about services or equipment.
Inform new patients of their rights and responsibilities, contacts for questions, billing contact information, and patient satisfaction surveys.
Discuss insurance coverage and arrange payment of patients’ financial responsibility.
Process credit and debit card payments using standard electronic tools.
Obtain patient or caregiver signatures on required documentation, including delivery tickets, assignments of benefits, care plans, and waivers of liability.
Obtain required information and medical documentation to process referrals completely, accurately, and on time; seek physician order signatures and original prescriptions.
Assist with promotional rollouts and collecting referral source profile information.
Promote business lines and cross-sell services to increase referral volume, including facilitating referral orders from referral sources.
Provide referral source staff with information about Medicare, Medicaid, and private insurance documentation and reimbursement guidelines related to equipment and services.
Assist the sales team with planning and conducting orientations and in-services for referral sources.
Suggest alternative equipment or services when reimbursement limitations warrant them.
Maintain working knowledge of assigned Health Systems’ electronic medical records and AdaptHealth electronic systems.
Coordinate with other departments to reduce delivery expenses and provide efficient customer service.
Follow procedures for personal protective equipment, infection control, and hazardous materials handling.
Maintain patient confidentiality and comply with HIPAA guidelines.
Perform other related duties as assigned.