Sales Support Representative ( HME)

AdaptHealth•Denver, CO

About The Position

The Sales Support Representative performs customer service, equipment, delivery, and marketing activities for home medical equipment products and services. The role supports marketing and patient qualification, gathers medical records for compliant referrals, and enters referrals into AdaptHealth’s electronic medical record system. It also supports patients and caregivers with equipment education, service questions, documentation, insurance coverage, and payment arrangements, while helping increase referral volume and supporting sales activities with referral sources.

Requirements

High school diploma or equivalent.
Two years of work-related experience in health care, customer service, delivery personnel with a sales component, or entry-level sales.
Valid and unrestricted driver’s license.
Knowledge of services and products.
Excellent verbal and written communication skills.
Excellent customer service skills.
Ability to work independently and as part of a team.
Strong analytical and problem-solving skills with attention to detail.
Ability to prioritize and manage multiple projects.
Mental alertness and ability to handle confidential information appropriately.
Proficient computer skills and knowledge of Microsoft Office.

Nice To Haves

Prior work experience in HME, diabetic supplies, or wound supplies.

Responsibilities

Fulfill patient orders and ensure documentation and delivery instructions are accurate.
Train and educate patients and caregivers on equipment use and answer questions about services or equipment.
Explain patient rights and responsibilities, contact channels for questions, and how to reach the billing department.
Inform patients about patient satisfaction surveys.
Discuss insurance coverage and arrange payment of patients’ financial responsibility.
Process credit and debit card payments using standard electronic tools.
Obtain patient or caregiver signatures for required documentation, including delivery tickets, assignments of benefits, care plans, and waivers of liability.
Obtain required information and medical documentation to process referrals completely, accurately, and on time.
Seek physician order signatures and original prescriptions.
Assist with promotional rollouts and gather referral-source profile information.
Promote business lines, cross-sell services, and solicit or facilitate referral orders to increase referral volume.
Advise referral-source staff on Medicare, Medicaid, and private insurance documentation and reimbursement guidelines related to equipment and services.
Assist the sales team with planning and conducting orientations and in-services for referral sources.
Suggest alternative equipment or services when warranted by reimbursement limitations.
Maintain working knowledge of assigned health systems’ electronic medical records and AdaptHealth electronic systems.
Coordinate with other departments to minimize delivery expenses and provide efficient customer service.
Follow procedures for personal protective equipment, infection control, and hazardous-material handling.
Maintain patient confidentiality and comply with HIPAA guidelines.
Perform other related duties as assigned.