Sales Support Representative ( HME)

AdaptHealth, LLC•Denver, CO

About The Position

The Sales Support Representative supports customer service, equipment, service, delivery, and marketing activities. The role is responsible for marketing and patient qualification, collecting medical records to ensure compliant referrals, and entering referrals into AdaptHealth’s EMR system. It also supports patients and caregivers with equipment use, insurance and payment information, required documentation, and service questions, while helping increase referrals and support referral sources.

Requirements

High school diploma or equivalent.
At least two years of work-related experience in health care, customer service, delivery with a sales component, or entry-level sales.
Valid and unrestricted driver’s license.
Knowledge of services and products.
Excellent verbal and written communication skills.
Excellent customer service skills.
Ability to work independently and as part of a team.
Strong analytical and problem-solving skills, with attention to detail.
Ability to prioritize and manage multiple projects.
Mental alertness and ability to properly handle confidential information.
Proficient computer skills and knowledge of Microsoft Office.

Nice To Haves

Prior work experience in HME, diabetic supplies, or wound supplies.

Responsibilities

Fulfill patient orders and ensure documentation and delivery instructions are accurate.
Train and educate patients and caregivers on equipment use and answer questions about services or equipment.
Inform new patients about their rights and responsibilities, how to contact the appropriate support and billing departments, and patient satisfaction surveys.
Discuss insurance coverage with patients and arrange payment of their financial responsibility.
Process credit and debit card payments using standard electronic tools.
Obtain patient or caregiver signatures on required documentation, including delivery tickets, assignment of benefits, care plans, and waivers of liability.
Collect required information and medical documentation for complete, accurate, and timely referral processing; seek physician order signatures and original prescriptions.
Assist with promotional rollouts and collect referral source profile information.
Promote business lines and cross-sell to increase facility referral volume by soliciting and facilitating referral orders.
Advise referral source staff on Medicare, Medicaid, and private insurance documentation and reimbursement guidelines for equipment and services.
Assist the sales team with planning and conducting orientations and in-services for referral sources.
Suggest alternative equipment or services when warranted by reimbursement limitations.
Maintain working knowledge of assigned health systems’ electronic medical records and AdaptHealth electronic systems.
Coordinate with other departments to minimize delivery expenses and provide efficient customer service.
Follow procedures for personal protective equipment, infection control, and hazardous materials handling.
Maintain patient confidentiality and comply with HIPAA guidelines.
Perform other related duties as assigned.