Sales Support Manager

Southern Glazer's•Denver, CO

About The Position

The posting describes a merchandising management role responsible for the daily routing and deployment of merchandising teams so that Southern Glazer’s products are available and supported by point-of-sale materials in customer accounts. The role includes recruiting, training, and developing Merchandisers, supporting staff performance, and ensuring appropriate service in the field. The manager also handles customer complaints and requests, oversees point-of-sale facility and equipment matters, ensures OSHA compliance related to equipment and personnel, provides brand-specific product education, and supports budgeting, forecasting, and financial controls. The posting’s title is Sales Support Manager, although the overview identifies the position as Senior Merchandising Manager.

Requirements

Bachelor’s degree or an equivalent combination of education and experience.
Three years of experience in retail management, the beverage industry, or a similar field.
Must possess a reliable vehicle and a valid driver’s license.
Must be able to obtain and maintain auto liability insurance as required by state laws.

Responsibilities

Manage the selection, development, motivation, and retention of staff.
Develop the daily routing schedule for teams.
Monitor GPS usage and analyze available data.
Work in the field to ensure the proper level of service is provided.
Receive, investigate, and resolve internal and external customer complaints and requests.
Identify and recommend opportunities for employee development and performance improvement.
Be responsible for point-of-sale facilities and equipment.
Ensure OSHA compliance as it relates to equipment and personnel.
Provide brand-specific product education and training tools to enhance staff knowledge and performance.
Support budgeting, forecasting, and financial control processes.
Perform other job-related duties as assigned.