Manager, Sales Support

Lennox International•Richardson, TX

11d

About The Position

The Sales Support Manager leads supervisors and support representatives, strengthens daily operations, and partners with Sales leadership to provide efficient service and a strong customer experience. The role oversees sales support performance, staffing and resources, customer inquiries and order-related processes, and continuous operational improvements. It also manages supervisors and support staff through hiring, onboarding, coaching, development, performance reviews, and corrective action in accordance with company policy.

Requirements

A bachelor’s degree or an equivalent combination of education and experience.
Eight years of experience in customer service, sales support, business operations, or a related field.
At least three years of management experience.
Strong leadership skills in team building, coaching, development, and performance management.
Excellent communication, listening, negotiation, and conflict-resolution skills, with the ability to collaborate across teams and balance customer and business needs.
Advanced analytical and problem-solving skills, including experience using performance metrics and improving operational policies, procedures, and workflows.
Strong organization, time management, and adaptability to manage competing priorities, multiple teams or functions, and organizational change.
Working knowledge of customer service, quoting, order management, and issue resolution.
Strong understanding of business operations, products, and services.

Nice To Haves

Familiarity with SAP, customer relationship management systems, and performance monitoring tools.

Responsibilities

Lead the sales support team in achieving sales targets while delivering excellent customer service.
Set service standards and use performance metrics and quality checks to promote accountability and results.
Partner with Sales leadership and internal teams to resolve escalations and strengthen operational support.
Balance workloads, staffing, and resources to meet targets and metrics.
Drive process improvements to increase efficiency, accuracy, and customer satisfaction.
Manage supervisors and support staff, including hiring, onboarding, coaching, development, performance reviews, and corrective action consistent with company policy.
Oversee timely and accurate responses to customer inquiries, quotes, order entry and updates, delivery questions, and issue resolution.
Use SAP and other systems to track orders, inventory availability, and estimated product arrivals.

Benefits

Annual bonus in accordance with the terms of the Company’s applicable plan.
Tuition reimbursement.
Medical, dental, and vision insurance.
Prescription drug coverage.
401(k) retirement plan.
Short-term disability insurance.
Eight weeks of paid birthing leave.
Two weeks of paid bonding leave.
Life and long-term disability insurance.
Up to 12 days of paid time off per year, depending on date of hire and eligibility.
Two paid well-being days per year, depending on date of hire and eligibility.
One paid volunteer day per year, depending on date of hire and eligibility.
12 paid holidays per year, depending on date of hire and eligibility.
Three floating holidays per year, depending on date of hire and eligibility.