Manager, Sales Support
About The Position
The Sales Support Manager leads supervisors and support representatives, strengthens daily operations, and partners with Sales leadership to provide efficient service and a strong customer experience. The role is responsible for the sales support team’s performance, service standards, staffing and workloads, process improvements, and management and development of staff. It also oversees customer support involving inquiries, quotes, orders, delivery questions, and issue resolution, using SAP and other systems to track orders, inventory availability, and estimated product arrivals. This is a salaried exempt role with a stated starting salary range of $89,600–$117,600 annually. Eligible employees may also receive an annual bonus in accordance with the applicable company plan. Lennox describes its culture as grounded in Integrity, Respect, and Excellence, and emphasizes an inclusive, supportive workplace and career development.
Requirements
- Bachelor’s degree or an equivalent combination of education and experience.
- Eight years of experience in customer service, sales support, business operations, or a related field, plus at least three years of management experience.
- Strong leadership skills in team building, coaching, development, and performance management.
- Excellent communication, listening, negotiation, and conflict-resolution skills; ability to collaborate across teams and balance customer and business needs.
- Advanced analytical and problem-solving skills, including experience using performance metrics and improving operational policies, procedures, and workflows.
- Strong organization, time management, and adaptability to manage competing priorities, multiple teams or functions, and organizational change.
- Working knowledge of customer service, quoting, order management, and issue resolution, and a strong understanding of business operations, products, and services.
Nice To Haves
- Familiarity with SAP, customer relationship management systems, and performance monitoring tools.
Responsibilities
- Drive the sales support team to meet sales targets while providing excellent customer service.
- Set service standards and use performance metrics and quality checks to ensure accountability and results.
- Partner with Sales leadership and internal teams to resolve escalations and strengthen operational support.
- Balance workloads, staffing, and resources to meet targets and metrics.
- Drive team process improvements to increase efficiency, accuracy, and customer satisfaction.
- Manage supervisors and support staff, including hiring, onboarding, coaching, development, performance reviews, and corrective action consistent with company policy.
- Oversee timely, accurate responses to customer inquiries, quotes, order entry and updates, delivery questions, and issue resolution.
- Use SAP and other systems to track orders, inventory availability, and estimated product arrivals.
Benefits
- Annual bonus, subject to the terms of the applicable company plan.
- Tuition reimbursement.
- Medical, dental, and vision insurance.
- Prescription drug coverage.
- 401(k) retirement plan.
- Short-term disability insurance.
- Eight weeks of paid birthing leave.
- Two weeks of paid bonding leave.
- Life and long-term disability insurance.
- Up to 12 days of paid time off per year, depending on date of hire and eligibility.
- Up to two paid well-being days per year, depending on date of hire and eligibility.
- Up to one paid volunteer day per year, depending on date of hire and eligibility.
- Up to 12 paid holidays per year, depending on date of hire and eligibility.
- Up to three floating holidays per year, depending on date of hire and eligibility.
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Manager
