Sales Support Associate

Gold Medal International • New York, NY

4d • Hybrid

About The Position

Gold Medal International (GMI) is seeking a Sales Support Associate to support Sales Executives and other team members while delivering excellent customer service. The role reports to the Vice President of Sales and is part of the New York City office, which operates on a hybrid-remote model. Employees commute to the office two days per week and as needed, working from home the remainder of the time.

The Sales Support Associate handles day-to-day sales support, data entry, customer inquiries, order and production documentation, and coordination with internal departments. The role also helps prepare customer meetings and presentations, resolves customer issues, and contributes to process improvement and revenue growth. Local appointment or out-of-town trade show travel may be possible.

GMI describes itself as a family-style company that prioritizes employee experience, customer service, flexibility, and development. Compensation for Sales Support Associate I is $65,000–$75,000.

Requirements

• Bachelor’s degree in a related field, or a high school diploma and at least 2 years of relevant experience.
• Experience with data entry, customer service, and teamwork.
• Ability to prioritize and manage time effectively.
• Excellent verbal and written communication skills.
• Strong organization, autonomy, and attention to detail.
• Ability to take initiative and identify tasks beyond immediate workload.
• Ability to build and maintain relationships within an organization.
• Proficiency with Microsoft Excel and the entire Office 365 application suite.
• Ability to work asynchronously and synchronously.
• Experience working with hybrid-remote and remote teams.
• Ability to learn systems and technology quickly and handle a fast-paced environment.

Responsibilities

• Support sales team members and facilitate collaboration with other departments.
• Create customized line sheets and catalogs for customers.
• Enter customer purchase orders into the company system.
• Create order detail sheets for factories and buy sheets for the production team.
• Process and coordinate ticketing jobs with the warehouse.
• Help Sales Account Executives prepare for customer meetings and assist with customer presentations.
• Take clear, concise notes during customer meetings when present.
• Respond to customer inquiries about purchase order updates, shipment confirmations, and sample requests.
• Establish, develop, and maintain positive customer relationships.
• Expedite resolution of customer problems and complaints to maximize satisfaction.
• Identify opportunities for continuous process improvement.
• Provide management and others with data and reports as needed.
• Collaborate with all departments.
• Travel to local appointments and/or out-of-town trade shows if needed.
• Perform other duties as assigned.

Benefits

• Hybrid schedule and flexibility, with work from the NYC office two days per week and from home the rest of the time.
• 21 days of paid time off combining vacation and sick time; the full amount is available January 1 and prorated in the first year.
• 10 paid holidays.
• Additional NYC office closures for up to five holidays when they fall on a weekday.
• Health coverage.
• 401(k) retirement plan with company match.
• Annual pay review.
• Support for continued learning and development.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level