Sales Support Associate

White Cap • Omaha, NE

9d

About The Position

Provide high-level administrative and technical support to the Sales Support Supervisor and the field sales team. The role may involve preparing reports, compiling statistics and other data using spreadsheets and tables, assisting with account assignments and updates, and performing general clerical responsibilities. Work is performed under general supervision, with some judgment exercised according to well-defined policies, procedures, and techniques. Complex or unusual problems are referred to a supervisor, and work is typically reviewed regularly by a senior coworker or supervisor.

Requirements

• High school diploma or GED is strongly preferred.
• Specialized skills training or certification may be required.
• Generally 2–5 years of experience in the area of responsibility.

Responsibilities

• Take incoming calls, provide information to callers, or transfer calls to the appropriate individuals.
• Ensure incoming emails to the sales support inbox are handled in a timely manner.
• Review and track sales team inquiries, complaints, and improvement ideas.
• Research orders and order status to help ensure commissions are credited to the correct salesperson.
• Submit commission transfer adjustments when needed to correct sales representative assignments.
• Work with the sales team to ensure account and jobsite assignments are correct and made as requested.
• Assist field sales team members with submitting commission adjustments and tracking those adjustments.

What This Job Offers

• Job Type: Full-time
• Education Level: High school or GED