Sales Support Associate

White Cap Management • Omaha, NE

8d • Onsite

About The Position

The Sales Support Associate provides high-level administrative and technical support to the Sales Support Supervisor and sales team, including team members in the field. Work includes preparing reports, compiling statistics and other data using spreadsheets and tables, assisting with account assignments and updates, and performing general clerical responsibilities. The role operates under general supervision and uses judgment within well-defined policies, procedures, and techniques. Complex or unusual problems are referred to a supervisor, and work is regularly reviewed by a senior coworker or supervisor.

The position is based in a comfortable indoor environment with no travel required. Work involves frequent periods of standing or sitting in one location, with some opportunity to move about. Occasionally, the associate may need to stoop or lift light material or equipment, typically weighing less than 8 pounds.

Requirements

• High school diploma or GED is strongly preferred.
• Specialized skills training or certification may be required.
• Generally 2–5 years of experience in the area of responsibility.

Responsibilities

• Take incoming calls, provide information to callers, or transfer calls to the appropriate individuals.
• Ensure incoming emails to the sales support inbox are handled in a timely manner.
• Review and track sales team inquiries, complaints, and improvement ideas.
• Research orders and order status to help ensure commissions are credited to the correct salesperson.
• Submit commission transfer adjustments when necessary to correct sales representative assignments.
• Work with the sales team to ensure account and jobsite assignments are assigned correctly and as requested.
• Assist sales team members in the field with submitting commission adjustments and tracking those adjustments.
• Prepare reports and compile statistics and other data using spreadsheets and tables.
• Assist with account assignments and updates and perform general clerical responsibilities.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED