Sales Support Associate

White Cap • Madison, WI

9d

About The Position

Provide high-level administrative and technical support to the Sales Support Supervisor and sales team, including team members in the field. Work may involve preparing reports, compiling statistics and other data using spreadsheets and tables, assisting with account assignments and updates, and performing general clerical responsibilities. The role works under general supervision, uses judgment within well-defined policies and procedures, and refers complex or unusual problems to a supervisor. Work output is regularly reviewed by a senior coworker or supervisor.

Requirements

• High school diploma or GED strongly preferred.
• Specialized skills training or certification may be required.
• Generally 2–5 years of experience in the area of responsibility.

Responsibilities

• Take incoming calls, provide information to callers, or transfer calls to appropriate individuals.
• Ensure incoming emails to the sales support inbox are handled in a timely manner.
• Review and track sales team inquiries, complaints, and improvement ideas.
• Research orders and order status to help ensure commissions are credited to the correct salesperson.
• Submit commission transfer adjustments when necessary to correct sales representative assignments.
• Coordinate with the sales team to ensure account and jobsite assignments are assigned correctly and as requested.
• Assist sales team members in the field with submitting commission adjustments and tracking those adjustments.
• Prepare reports and compile statistics and other data using spreadsheets and tables.
• Assist with account assignments and updates and perform general clerical responsibilities.

What This Job Offers

• Job Type: Full-time
• Education Level: High school or GED