Sales Support Associate
About The Position
Welker is seeking a proactive, customer-focused Sales Support Associate to support its sales team and help provide an exceptional customer experience. The position supports existing customer accounts and new inquiries, maintains customer relationships, follows up on quotes, and helps external sales representatives succeed. The role involves communicating with customers and sales representatives, coordinating product and training information, and maintaining accurate records in CRM and ERP systems. It is an onsite position in Sugar Land, Texas, with full-time and part-time opportunities available. Part-time schedules may be flexible based on candidate availability.
Requirements
- High school diploma, GED, or equivalent.
- Strong verbal and written communication skills.
- Excellent organizational skills and attention to detail.
- Customer-focused mindset and positive, professional attitude.
- Ability to manage multiple priorities and deadlines simultaneously.
- Proficiency with Microsoft Office applications.
- Must be authorized to work in the U.S.
- Must successfully complete a drug screen, physical, and background check.
Nice To Haves
- Previous customer service, inside sales, sales support, or administrative experience.
- Experience working with CRM or ERP systems.
- Manufacturing, industrial, oil and gas, or technical product experience.
- Experience working with external sales representatives or distributor networks.
Responsibilities
- Provide ongoing support for existing customer accounts and assist with new customer inquiries.
- Respond to customer questions, concerns, and requests professionally and promptly.
- Partner with sales team members on custom, modified, or specialized product opportunities.
- Communicate updates regarding open quotes, customer requests, and sales opportunities.
- Maintain accurate customer records, notes, and activity updates in CRM and ERP systems.
- Contact external Welker sales representatives to strengthen relationships, identify product training needs, and support revenue growth initiatives.
- Coordinate training opportunities and communicate new product information to representative partners.
- Monitor sales opportunities and follow up to help advance them through the sales process.
- Support additional sales and administrative activities as needed.
Benefits
- Health, dental, vision, and life insurance for full-time employees.
- 401(k) with company match for full-time and part-time employees.
- Paid time off and paid holidays for full-time employees.
- Tuition reimbursement for full-time employees.
- Competitive pay based on experience, education, and potential.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
