Sales Support Associate II

Tapestry•Columbus, OH

About The Position

The Sales Support Associate II is an integral part of the store’s overall success and efficiency, with direct responsibility for delivering on the Coach brand commitment while servicing customers. The role creates lasting customer impressions through friendly, efficient interactions at the cash wrap and by maintaining a well-kept sales floor. Accurate and effective support for product flow—from receipt through point of sale—is essential. The associate welcomes and assists customers, supports sales floor activities, and helps maintain inventory, visual merchandising, and store standards. The position also involves operating point-of-sale systems, handling cash and media according to policy, and receiving and organizing shipments and transfers. The listed duties are a sample and are not an exhaustive statement of all performance requirements.

Requirements

At least 1 year of previous retail experience, such as cashier, stock, or sales experience; luxury retail service experience is preferred.
A combination of education and experience will be considered.
Current knowledge of fashion trends and marketplace competition.
Knowledge of cash register systems and basic computer skills, including using an iPad or laptop, Mobile POS, and the Internet.
Ability to use a walkie-talkie and understand and read price and product release sheets.
Strong attention to detail and organizational skills.
Ability to multitask and work in a fast-paced environment.
Excellent communication and customer service skills.
Strong English language proficiency (for EU).
Ability to work a flexible schedule to meet business needs, including nights, weekends, peak busy season, high-traffic retail days, and public holidays.
Ability to lift at least 25 lbs regularly and up to 50 lbs occasionally, and to climb, bend, kneel, and maneuver around the sales floor and stockroom.

Nice To Haves

Previous luxury retail service environment experience.

Responsibilities

Welcome clients warmly and professionally, anticipate their needs, and provide personalized assistance.
Act as a brand ambassador within the store and local market, including supporting social media engagement.
Operate POS accurately, maintain an organized cash wrap, and handle cash and media in compliance with policy.
Suggest additional products, promote gift cards, and capture customer information where permitted.
Receive, process, and organize shipments and transfers; report discrepancies and keep the stockroom clean.
Manage stock levels, replenish the sales floor, and execute visual merchandising updates.
Support sales floor activities, respond confidently to customer requests, and partner with team members or management as needed.
Maintain housekeeping standards and follow Loss Prevention guidelines.