FT Sales Supervisor - Aventura

Marc Jacobs•Aventura, FL

13d•Onsite

About The Position

Marc Jacobs International seeks a Sales Supervisor for its Aventura store in Aventura, Florida. The Sales Supervisor supports Management with day-to-day store operations, including driving sales, delivering an exceptional customer experience, and coaching and developing the team. In partnership with Management, this role helps implement and enforce company policies, procedures, corporate directives, and initiatives, while ensuring store standards are maintained. The role leads the sales floor and helps achieve individual and store commercial KPIs by building customer relationships, offering styling expertise and product knowledge, and providing an elevated experience that encourages repeat business. The Sales Supervisor also supports store readiness and organization, client outreach and follow-up, and opening and closing procedures. Marc Jacobs International emphasizes uniqueness, inclusivity, authenticity, and creativity. The company states its commitment to an equitable and inclusive culture and equal employment opportunity.

Requirements

At least 3 years of experience in retail, sales, or an industry-adjacent role focused on customer service.
Experience generating sales and building and developing client relationships.
Demonstrated verbal and written communication skills.
Excellent organizational, follow-up, and time-management skills.
Passion for the Marc Jacobs brand and product offering.
Computer skills, including operating a point-of-sale system and navigating Microsoft Office.
Flexibility to work a retail schedule, including evenings, weekends, and holidays.
Ability to demonstrate passion and empathy for clients and anticipate and exceed client expectations.
Ability to embrace change and new opportunities while remaining true to the Marc Jacobs brand DNA.
Ability to promote curiosity, diversity, and collaboration and remain open to new ideas.

Nice To Haves

Prior leadership experience is strongly preferred.

Responsibilities

Consistently achieve or exceed individual and store sales goals and other commercial KPIs.
Lead the sales floor to deliver an excellent customer experience and build loyal customer relationships.
Ensure the store is guest ready and welcoming to clients.
Build sales by providing styling expertise, seasonal trend guidance, and product knowledge.
Illustrate the stages of the client journey and demonstrate the core behaviors needed to provide an elevated experience and drive repeat business.
Demonstrate knowledge of the Marc Jacobs brand, including its products, brand DNA, and pillars.
Initiate regular client contact and promptly follow up on sales, events, and client inquiries.
Foster collaboration and open communication with colleagues and management.
Continuously seek and receive feedback from colleagues and management.
Open and close the store according to Marc Jacobs procedures.
Keep the sales floor and stockroom well organized.
Adhere to company policies and procedures.
Support Management with day-to-day store operations, team coaching and development, and implementation of company policies, procedures, directives, and initiatives.