FT Sales Supervisor - Burlington
About The Position
Marc Jacobs International is seeking a Sales Supervisor for its Burlington store in Burlington, Massachusetts. The Sales Supervisor supports Management with day-to-day store operations, including driving sales, delivering an exceptional customer experience, and coaching and developing the team. In partnership with Management, the role supports implementation and enforcement of company policies, procedures, corporate directives, and initiatives, and helps ensure store standards are maintained. The Sales Supervisor leads the sales floor, builds client relationships, provides styling expertise and product knowledge, and helps create a welcoming store environment. The role also supports store opening and closing and maintains organization across the sales floor and stockroom. The position requires flexibility to work a retail schedule, including evenings, weekends, and holidays.
Requirements
- At least 3 years of experience in retail, sales, or an industry-adjacent role focused on customer service.
- Experience generating sales and building and developing client relationships.
- Demonstrated verbal and written communication skills.
- Excellent organizational, follow-up, and time-management skills.
- Computer skills, including operating a POS and navigating the Microsoft Office suite.
- Flexibility to work a retail schedule, including evenings, weekends, and holidays.
- Ability to demonstrate passion and empathy for clients, anticipate their needs, and exceed their expectations.
- Ability to embrace change and new opportunities while remaining true to the Marc Jacobs brand DNA.
- Ability to promote curiosity, diversity, and collaboration and remain open to disruptive ideas.
Nice To Haves
- Prior leadership experience is strongly preferred.
- Passion for the Marc Jacobs brand and product offering.
Responsibilities
- Consistently achieve or exceed individual and store sales goals and other commercial KPIs.
- Lead the sales floor to deliver an excellent customer experience and build loyal customer relationships.
- Ensure the store is guest ready and clients feel comfortable, welcomed, and free to be themselves.
- Build sales by providing styling expertise, seasonal trend knowledge, and product knowledge.
- Explain the stages of the client journey and demonstrate core behaviors that create an elevated experience and encourage repeat business.
- Demonstrate knowledge of the Marc Jacobs Universe, including products, Brand DNA, and brand pillars.
- Initiate regular client contact and promptly follow up on sales, events, and client inquiries.
- Foster collaboration and open communication with colleagues and management.
- Maintain a curious, learning-oriented attitude and seek and receive feedback.
- Open and close the store according to Marc Jacobs procedures.
- Keep the sales floor and stockroom well organized.
- Adhere to company policies and procedures.
- Support Management with day-to-day store operations, team coaching and development, and the implementation and enforcement of company policies, procedures, directives, and initiatives.
Benefits
- Paid holidays, vacation time, sick time, and personal time.
- Medical, dental, and vision insurance.
- 401(k) matching.
- Discounts on travel, entertainment, and more through PerkSpot.
- Discounts on Marc Jacobs products and access to discounts on other LVMH brands.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
