FT Sales Supervisor - Carlsbad
About The Position
Marc Jacobs International seeks a Sales Supervisor for its Carlsbad Outlet location in Carlsbad, California. The Sales Supervisor supports Management with day-to-day store operations, including driving sales, delivering an exceptional customer experience, and coaching and developing the team. In partnership with Management, this role helps implement and enforce company policies, procedures, corporate directives, and initiatives, while ensuring store standards are maintained. The position leads the sales floor, builds customer relationships, and delivers styling expertise, seasonal trend knowledge, and product knowledge to achieve sales and other commercial KPIs. It also involves maintaining an organized, guest-ready store; providing prompt client follow-up; opening and closing the store according to company procedure; and fostering collaboration, communication, and continuous learning among colleagues.
Requirements
- At least 3 years of experience in retail, sales, or an industry-adjacent role focused on customer service.
- Experience generating sales and building and developing client relationships.
- Demonstrated verbal and written communication skills.
- Excellent organizational, follow-up, and time-management skills.
- Passion for the Marc Jacobs brand and product offering.
- Computer skills, including operating a POS and navigating Microsoft Office.
- Flexibility to work a retail schedule that includes evenings, weekends, and holidays.
Nice To Haves
- Prior leadership experience is strongly preferred.
Responsibilities
- Consistently achieve or exceed individual and store sales goals and other commercial KPIs.
- Lead the sales floor to deliver an excellent customer experience and build loyal client relationships.
- Keep the store guest-ready and welcoming.
- Build sales by providing styling expertise, seasonal trend guidance, and product knowledge.
- Demonstrate the client journey and core behaviors that create an elevated experience and encourage repeat business.
- Maintain deep knowledge of Marc Jacobs products, brand DNA, and pillars.
- Initiate regular client contact and promptly follow up on sales, events, and client inquiries.
- Foster collaboration and open communication with colleagues and Management.
- Seek and receive feedback from colleagues and Management to support continuous learning.
- Open and close the store according to Marc Jacobs procedures.
- Keep the sales floor and stockroom well-organized.
- Adhere to company policies and procedures.
Benefits
- Paid holidays, vacation time, sick time, and personal time.
- Medical, dental, and vision insurance.
- 401(k) matching.
- Discounts on travel, entertainment, and more through PerkSpot.
- Discounts on Marc Jacobs products and access to discounts on other LVMH brands.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
