PT Sales Supervisor - Carlsbad

Marc Jacobs•Carlsbad, CA

6d•$19 - $20•Onsite

About The Position

Marc Jacobs International is seeking a Sales Supervisor for its Carlsbad Outlet location in Carlsbad, California. The Sales Supervisor supports store Management with day-to-day operations, including driving sales, delivering exceptional customer experiences, and coaching and developing the team. In partnership with Management, the role helps implement and enforce company policies, procedures, corporate directives, and initiatives, and ensures store standards are maintained. The position leads the sales floor, builds customer relationships, provides styling and product expertise, and supports an elevated client journey designed to encourage repeat business. It also includes opening and closing the store according to company procedures, maintaining an organized sales floor and stockroom, and fostering collaboration and ongoing learning among colleagues.

Requirements

At least 3 years of experience in retail, sales, or an industry-adjacent role focused on customer service.
Experience generating sales and building and developing client relationships.
Demonstrated verbal and written communication skills.
Excellent organizational, follow-up, and time-management skills.
Passion for the Marc Jacobs brand and product offering.
Computer skills, including operating a point-of-sale system and navigating Microsoft Office.
Flexibility to work a retail schedule that includes evenings, weekends, and holidays.
Demonstrate passion and empathy for clients and anticipate and exceed client expectations.
Embrace change and new opportunities while remaining true to the Marc Jacobs brand DNA.
Promote curiosity, diversity, and collaboration, and remain open to disruptive ideas.

Nice To Haves

Prior leadership experience is strongly preferred.

Responsibilities

Consistently achieve or exceed individual and store sales goals and other commercial KPIs.
Lead the sales floor to deliver an excellent customer experience and build loyal customer relationships.
Keep the store guest-ready and welcoming.
Build sales by providing styling expertise, seasonal trend knowledge, and product knowledge.
Illustrate the stages of the client journey and demonstrate the core behaviors needed to provide a unique, elevated experience and drive repeat business.
Demonstrate deep knowledge of the Marc Jacobs universe, including products, Brand DNA, and pillars.
Initiate regular client contact and promptly follow up on sales, events, and client inquiries.
Foster collaboration and open communication with colleagues and management.
Maintain a curious, learning-oriented attitude and seek and receive feedback from colleagues and management.
Open and close the store according to Marc Jacobs procedures.
Keep the sales floor and stockroom well organized.
Adhere to company policies and procedures.
Support Management with day-to-day store operations, coaching and developing the team, and implementing and enforcing company policies, procedures, directives, and initiatives.