Service Supervisor (CC-Carlsbad)

Enerflex Ltd•Carlsbad, NM

About The Position

The Field Service Supervisor supervises and schedules field service operations within an Area, including safety and regulatory compliance, staffing, employee development, and support for achieving Area revenue and profit goals. The role enforces company standards and procedures, promotes operational efficiency and customer service, oversees service quality, and assists with field work such as training and mentoring employees, commissioning, troubleshooting, diagnostics, servicing, and equipment repairs. The supervisor works with the local Branch Manager or Regional Manager to coordinate technicians and their assignments, monitor personnel and expenses, and address customer or service issues. The role also leads and performs major equipment overhauls, installations, startups, and diagnostics, and teaches technicians proper service, safety, alignment, and documentation practices. This position directly and indirectly manages employees under EFX policies and applicable laws. Supervisory responsibilities include interviewing, hiring, training, assigning and directing work, appraising performance, rewarding and disciplining employees, and addressing complaints and problems. The scope may include direct reports, their direct reports, and general leadership of field service within the organization. Applicants must be legally authorized to work in the United States. The organization is unable to consider candidates who require visa sponsorship or transfer of an existing visa to obtain or maintain U.S. work authorization. The role involves regular exposure to moving mechanical parts and adverse outdoor weather, with occasional exposure to high or precarious places and fumes or airborne particles. The noise level is usually loud. The employee regularly uses hands and arms and talks or hears; frequently stands, walks, climbs or balances, and stoops, kneels, crouches, or crawls. The employee regularly or frequently lifts or moves up to 25 pounds and occasionally lifts or moves up to 75 pounds using proper techniques. Enerflex describes itself as an integrated global provider of energy infrastructure solutions, with more than 5,000 employees in over 25 countries. It emphasizes integrity, commitment, creativity, success, safety, customer service, and an inclusive workplace.

Requirements

High school diploma or GED and advanced vocational or technical training.
10 or more years of applicable experience.
Valid driver’s license.
Intermediate proficiency with a personal computer and common programs such as Word, Excel, and Outlook, and ability to learn company-specific applications.
Ability to accurately complete advanced maintenance, repair, and installation activities without assistance.
Strong mechanical and electrical abilities, with knowledge and experience performing complex service, installation, and maintenance tasks.
Extensive electrical and control-panel knowledge, including the ability to read schematics and troubleshoot, install, and diagnose major OEM panels such as Murphy, Altronic, and Alan Bradley.
Ability to understand, install, and tune major control systems related to compressor packages and supplied off-skid equipment.
Must provide own tools of the trade, except specialty or OEM-specific diagnostic equipment.
Ability to use CAT ET or an equivalent tool for another OEM.
Ability to use CAT Gas Engine Rating Pro (GERP).
Ability to tune engines to meet performance and emissions requirements.
Ability to accurately operate emissions test equipment such as Testo and ECOM.
Ability to provide preventative and corrective field mechanical service on gas compression equipment.
Advanced understanding of gas and oil properties, conditions, and theories.
Advanced understanding of compressor equipment types, models, and theory of operation.
Advanced understanding of installation, assembly, commissioning, troubleshooting, and repair procedures for gas compressors.
Thorough understanding of tooling used to install, maintain, and operate gas compressors and production equipment, including dial indicators, laser alignment tools, feeler gauges, digital volt-ohm meters, emissions test equipment, and hydraulic torqueing equipment.
Ability to read and interpret safety rules, operating and maintenance instructions, procedure manuals, and similar documents.
Ability to write legible routine correspondence and communicate effectively and coherently with management and other employees.
Knowledge of materials, methods, and tools used in the construction or repair of advanced engines and compressors and in electrical troubleshooting.
Ability to understand and follow written, oral, or diagram-form instructions.
Legally authorized to work in the United States without requiring visa sponsorship or transfer of an existing visa.

Nice To Haves

Certification from CAT or Waukesha, or equivalent, or specific experience related to CAT Gas I, CAT Gas II, CAT Electrical, Ariel Basic, Ariel Mechanical, CAT 3500 ADEM III and IV, CAT 3500ULB and J, Waukesha VHP, CAT 3600 ADEM III and IV, CAT 3600 Master Mechanic, CAT Failure Analysis, or Waukesha 9390.

Responsibilities

Coordinate with the local Branch Manager or Regional Manager on the activities of technicians assigned to the Area, including supervising, assisting, and monitoring their work and job assignments.
Organize technician assignments efficiently to provide customer service, match work to technicians’ skills and experience, and minimize driving and response time.
Assist with technician training in technical and service competencies, required documentation, and major decisions.
Monitor field service expenses, vehicle maintenance expenses, and field service reports.
Ensure appropriate HSE accommodations and precautions are implemented and followed.
Regularly communicate with the Branch Manager or Regional Manager about personnel status, staffing, productivity, service issues, and customer concerns.
Respond proactively to customer requests and needs, represent the company professionally, and develop and maintain internal and external customer relationships.
Independently lead and perform overhauls, new unit installations, startups, and diagnostics on major OEM equipment.
Interpret compressor performance and calculate engine horsepower.
Teach and demonstrate proper purging and loading practices and procedures.
Identify and stop activities that are unsafe for personnel or the environment, or are about to become unsafe.
Teach and demonstrate coupling alignment techniques using laser and dial indicator methods.
Teach technicians to interpret P&IDs, blueprints, installation instructions, and technical manuals.
Encourage, develop, and ensure a safe work environment.
Interview, hire, train, assign, and direct employees; appraise performance; reward and discipline employees; and address complaints and resolve problems.
Perform other duties assigned by the manager.