FT Sales Supervisor: SET Active

Leap • Los Angeles, CA

1d

About The Position

SET Active is seeking a passionate, results-driven Sales Supervisor for its boutique, powered by the Leap Platform. The role suits a hands-on retail leader who works on the sales floor, develops team members, and creates exceptional customer experiences. As a member of the leadership team, the Sales Supervisor serves as Leader on Duty and partners with the Store Manager/General Manager to drive sales performance, lead daily operations, and maintain an elevated in-store experience. When the Store Manager is absent, the Supervisor oversees the business, ensuring sales goals are achieved, brand standards are maintained, and customers receive exceptional service. The role pays $23–$25 per hour and is bonus eligible; compensation depends on experience, skills, competencies, and qualifications.

Requirements

• 1–3 years of retail leadership or supervisory experience in boutique, specialty, premium, or customer-focused retail environments.
• Demonstrated ability to lead a team, coach selling behaviors, and drive sales results in a fast-paced environment.
• Strong customer-focused selling skills, including the ability to build relationships, provide product expertise, and create memorable experiences.
• Strong communication skills and the ability to provide feedback, motivate others, and build positive team relationships.
• Flexible availability, including days, evenings, weekends, and holidays.
• Ability to actively lead on the sales floor, including standing, walking, climbing ladders, and lifting up to 50 lbs.
• Must be at least 18 years of age.

Nice To Haves

• Experience with retail technology, including Shopify, Endear CRM, Slack, and Google Workspace.

Responsibilities

• Lead the team in achieving daily sales goals and key performance metrics through active coaching, floor leadership, and strong selling behaviors.
• Monitor business performance throughout the day, identify opportunities, and adjust priorities to maximize results.
• Reinforce product knowledge, storytelling, and personalized selling techniques.
• Create meaningful customer connections through authentic engagement, product expertise, and personalized service.
• Coach associates to provide thoughtful recommendations and experiences that encourage customer loyalty and repeat business.
• Provide coaching, feedback, recognition, and ongoing support to develop a high-performing team.
• Partner with store leadership to onboard new team members, reinforce training, and foster accountability and collaboration.
• Serve as Leader on Duty by overseeing daily store execution and preparing the team to deliver an exceptional customer experience.
• Execute brand standards for visual merchandising, inventory management, shipment processing, and daily operations while maintaining compliance with company policies.
• Support store events, activations, new store openings, and market initiatives as needed.
• Oversee daily sales floor standards, including organization, replenishment, cleanliness, and overall store presentation.

Benefits

• Bonus eligibility
• Medical, dental, and vision benefits for employees averaging 32 or more hours per week
• AllOne Health Employee Assistance Program
• 401(k)
• Accrued paid time off for full-time hourly employees, up to two weeks (80 hours) annually, subject to restricted dates during busy retail seasons and manager approval
• Employee discount and wardrobe allotment for participating Leap brands

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed