FT Sales Supervisor: SET Active

Leap • West Hollywood, CA

2d • $23 - $25 • Onsite

About The Position

SET Active is seeking a passionate, results-driven Sales Supervisor for its boutique powered by the Leap Platform. This hands-on retail leader works on the sales floor, develops the team, and creates exceptional customer experiences. As a member of the leadership team, the Sales Supervisor partners with the Store Manager/General Manager to drive sales performance and lead daily operations. Serving as Leader on Duty, the supervisor oversees the business when the Store Manager is absent, ensuring sales goals are pursued, brand standards are maintained, and customers receive exceptional service. The position pays $23–$25 per hour and is bonus eligible; compensation depends on experience, skills, competencies, and qualifications.

The role includes leading sales through coaching and floor leadership, creating personalized customer interactions, developing associates, and overseeing daily store execution. Operational responsibilities include maintaining visual merchandising, inventory, shipment processing, and other store standards in compliance with company policies. The supervisor may also support store events, activations, new store openings, and market initiatives.

Leap powers retail stores for modern brands and manages more than 100 stores across the country. The organization states that it is committed to diversity and an inclusive workplace where team members of all backgrounds, experiences, and identities can thrive.

Requirements

• 1–3 years of retail leadership or supervisory experience in boutique, specialty, premium, or customer-focused retail environments.
• Demonstrated ability to lead a team, coach selling behaviors, and drive sales results in a fast-paced environment.
• Strong customer-focused selling skills, including the ability to build relationships, provide product expertise, and create memorable experiences.
• Strong communication skills and the ability to provide feedback, motivate others, and build positive team relationships.
• Flexible availability, including days, evenings, weekends, and holidays.
• Ability to actively lead on the sales floor, including standing, walking, climbing ladders, and lifting up to 50 lbs.
• Must be at least 18 years of age.

Nice To Haves

• Experience with retail technology, including Shopify, Endear CRM, Slack, and Google Workspace.

Responsibilities

• Lead the team in achieving daily sales goals and key performance metrics through coaching, floor leadership, and effective selling behaviors.
• Monitor business performance throughout the day and adjust priorities to maximize results.
• Reinforce product knowledge, storytelling, and personalized selling techniques.
• Create meaningful customer connections through authentic engagement, product expertise, and personalized service.
• Coach associates to make thoughtful recommendations and deliver experiences that encourage customer loyalty and repeat business.
• Provide coaching, feedback, recognition, and ongoing support to develop a high-performing team.
• Partner with store leadership to onboard new team members, reinforce training, and foster accountability and collaboration.
• Serve as Leader on Duty, overseeing daily store execution and preparing the team to deliver an exceptional customer experience.
• Execute brand standards for visual merchandising, inventory management, shipment processing, and daily operations while complying with company policies.
• Oversee sales-floor standards, including organization, replenishment, cleanliness, and overall store presentation.
• Support store events, activations, new store openings, and market initiatives as needed.

Benefits

• Bonus eligible.
• Medical, dental, and vision benefits for employees averaging 32 or more hours per week.
• AllOne Health Employee Assistance Program.
• 401(k).
• Full-time hourly employees can accrue up to two weeks (80 hours) of paid time off annually, excluding restricted dates during busy retail seasons, with manager approval.
• Part-time hourly employees accrue PTO in accordance with local laws.
• Employee discount and wardrobe allotment for participating Leap brands.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed