Set Up Supervisor

ASM Global•Río Piedras, PR

About The Position

The Set-Up/Turnover Supervisor is responsible for achieving immediate and short-term objectives established by the Set-Up Manager for the Coliseo de Puerto Rico. The role schedules, implements, and delivers work assignments on time and within budget, and requires a self-starter who can work effectively with people at all levels, internally and externally, amid changing priorities and situations. Typical activities include general operations, absence management, continuous improvement, discipline, scheduling, and training. The supervisor provides day-to-day leadership for a team of entry-level employees, oversees full-time and subcontracted employee scheduling, and ensures safety, quality, and productivity. The position also oversees operational policy compliance and administrative duties, coordinates with other departmental managers on customer event needs, and operates self-propelled material-handling or mechanical-lift equipment. The supervisor supports staff training and development, coordinates shift handoffs, prepares beginning- and end-of-shift reports, evaluates departmental efficiency, reports findings to upper management as needed, and performs other assigned building-operations duties. The supervisor assists the Set-Up Manager with supervision of Set-Up Department employees. Supervisory duties may include interviewing, hiring, training, planning and assigning work, directing and appraising performance, rewarding and disciplining employees, and addressing complaints and resolving problems. The position reports directly to the Set-Up Manager.

Requirements

At least 5–7 years of related experience in a similar position, or an equivalent combination of education and experience.
Knowledge of facility capabilities, industry terminology, floor plans, event-related services, and technical requirements for varied events.
Good analytical skills and the ability to lead, facilitate, plan, document, and organize.
Customer-focused approach and dedication to meeting internal and external customer expectations and requirements.
Strong organizational skills, including the ability to marshal resources, coordinate multiple activities, and use resources effectively and efficiently.
Ability to work with a sense of urgency, under pressure, and with attention to detail.
Ability to work a flexible schedule, including early mornings, days, evenings, weekends, holidays, extended workdays, and extended numbers of days.
Ability to speak, read, and write Spanish and English.
Ability to operate a forklift and other industrial equipment related to event setup.
Team-oriented approach that fosters morale, shared success, open dialogue, and belonging.
Proficiency in Microsoft Office.
Valid driver’s license.
Industrial equipment operator certifications, such as forklift and aerial-platform certifications.

Nice To Haves

Associate or bachelor’s degree preferred.
Supervisory experience preferred.
Experience with floor-plan software or CAD preferred.
Experience with a Building Maintenance System.

Responsibilities

Lead and direct the Set-Up Department’s day-to-day operations and team of entry-level employees to meet internal and external customer demand.
Oversee scheduling and management of full-time and subcontracted employees.
Ensure safety, quality, and productivity.
Oversee compliance with operational policies and completion of administrative duties.
Consult with other departmental managers to determine customer event needs.
Operate self-propelled material-handling or mechanical-lift equipment.
Assist with training and development of production services staff.
Coordinate and communicate with staff to support smooth operations between shifts and proper handoffs.
Prepare beginning- and end-of-shift reports covering service, safety, employee relations, and equipment issues.
Observe and analyze departmental efficiency and report findings to upper management as needed.
Perform other assigned building-operations services or duties.
Assist the Set-Up Manager in supervising employees, including interviewing, hiring, training, assigning and directing work, appraising performance, rewarding and disciplining employees, and resolving complaints and problems.