H5050 BANQUET SET UP SUPERVISOR

Inn of the Mountain Gods Resort and Casino•Mescalero, NM

About The Position

The Banquets Set Up Supervisor oversees the setup, arrangement, and breakdown of banquet functions, ensuring events meet client specifications, venue standards, and safety requirements. The supervisor leads and trains the banquet setup team, coordinates with event managers, catering staff, vendors, clients, and other departments, and maintains quality and efficiency throughout event preparation and cleanup. The role also includes reviewing event orders, inspecting event spaces and equipment, adapting setups to changes, managing inventory and staff scheduling, and preparing reports. The supervisor is expected to provide professional guest service, address concerns promptly, support teamwork across the resort, follow venue policies and standards, and explore technologies—including artificial intelligence—that may improve banquet operations. Other duties may be assigned. The position involves frequent standing and walking, handling and moving equipment, and working in loud, high-stress environments. Team members may encounter second-hand smoke, biohazardous fluids, and hostile guest situations. The role requires the ability to stand for several hours and occasionally lift or move up to 50 pounds.

Requirements

At least 2 years of experience in banquet setup, hospitality, or a related field.
Strong leadership and team management abilities.
Excellent organizational skills and attention to detail.
Effective communication and problem-solving skills.
Ability to work under pressure and meet tight deadlines.
Knowledge of safety protocols.
Ability to lift and move heavy equipment as needed, including occasionally lifting or moving up to 50 pounds.
Ability to stand for several hours and perform frequent standing, walking, reaching, stooping, kneeling, crouching, or crawling.
Ability to use handheld communications devices.
Commitment to the employer's stated values and collaboration with team members.

Nice To Haves

Supervisory experience.

Responsibilities

Review event orders (BEOs) and ensure tables, chairs, linens, decorations, and audio-visual equipment are set up correctly.
Ensure room arrangements are accurate and completed before events begin.
Adjust setups in response to last-minute changes or requests from event managers or clients.
Inspect event spaces after setup for cleanliness, organization, and compliance with client specifications.
Coordinate with maintenance to ensure furniture, equipment, and décor are in good working condition.
Troubleshoot and promptly resolve issues during event preparation.
Coordinate with event planners, catering managers, vendors, clients, and other departments about event needs and setup changes.
Supervise event breakdown and cleanup, ensuring equipment is properly stored.
Check inventory of event equipment and report shortages or damage.
Prepare reports on event logistics, setup requirements, and staff performance.
Assist with scheduling and managing setup staff work hours.
Lead, supervise, train, and delegate tasks to the banquet setup team; monitor performance and provide guidance and support.
Ensure setup staff follow venue policies, procedures, and safety standards.
Research and implement new technologies, including artificial intelligence, to enhance banquet operations.
Provide guests with directions and venue information and respond professionally to comments and complaints.
Report guest complaints and compliments, and report situations where resort grounds or equipment do not meet standards.
Work required Marketing Special Events and Concerts.
Support team and resort success, contribute ideas, and assist other departments as needed.
Perform other duties as assigned.