Set Up Supervisor

Legends Global•Hato Rey, PR

About The Position

The Set-Up/Turnover Supervisor is responsible for achieving immediate and short-term objectives established by the Set-Up Manager for the Coliseo de Puerto Rico. The role schedules, implements, and delivers work assignments on time and within budget, and requires a self-starter who works effectively with people at all levels and adapts to changing priorities and situations. Typical activities include general operations, absence management, continuous improvement, discipline, scheduling, and training. The supervisor provides day-to-day leadership for a team of entry-level employees, oversees scheduling and management of full-time and subcontracted employees, and supports safe, high-quality, productive operations. The position assists the Set-Up Manager with supervision and carries out supervisory responsibilities in accordance with company policies and applicable laws. It reports directly to the Set-Up Manager.

Requirements

At least 5–7 years of related experience in a similar position, or an equivalent combination of education and experience.
Knowledge of facility capabilities, industry terminology, floor plans, event-related services, and technical requirements for varied events.
Good analytical skills, including the ability to lead, facilitate, plan, document, and organize.
Customer focus and dedication to meeting internal and external customer expectations and requirements.
Strong organizational ability, including coordinating multiple activities and using resources effectively and efficiently.
Ability to work with urgency, under pressure, and with attention to detail.
Ability to work a flexible schedule, including early mornings, days, evenings, weekends, holidays, extended workdays, and extended numbers of days.
Ability to speak, read, and write Spanish and English.
Ability to operate a forklift and other industrial equipment related to event setup.
Proficiency in Microsoft Office.
Valid driver's license.
Industrial equipment operator certifications, including forklift and aerial-platform certifications.

Nice To Haves

Associate or bachelor's degree preferred.
Supervisory experience preferred.
Experience with floor-plan software or CAD preferred.
Experience with a Building Maintenance System.

Responsibilities

Provide leadership and direction for the day-to-day operation of a team of entry-level employees to meet internal and external customer demand.
Oversee scheduling and management of full-time and subcontracted employees.
Ensure safety, quality, and productivity.
Oversee compliance with operational policies and keep administrative duties up to date.
Consult with other departmental managers to determine the needs of customer events.
Operate self-propelled material-handling or mechanical-lift equipment.
Assist with training and developing production services staff.
Coordinate and communicate with staff to ensure smooth operations between shifts and proper handoffs.
Manage beginning- and end-of-shift reports, capturing and communicating key service, safety, employee-relations, and equipment issues.
Observe and analyze department efficiency and report findings to upper management as needed.
Perform other building-operations services or duties as assigned.
Assist the Set-Up Manager in supervising Set-Up Department employees.
Interview, hire, train, plan and assign work, direct employees, appraise performance, reward and discipline employees, address complaints, and resolve problems.