Front Desk Supervisor | Hilton Aventura Miami

Shaner Hotels • Aventura, FL

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About The Position

The Front Desk Supervisor oversees all aspects of Front Desk functions in accordance with hotel standards and promotes a strong service and management philosophy as a guide for staff. The role supports staff in their job functions to help ensure optimum guest service, handles guest complaints to ensure guest satisfaction, and maintains knowledge of hotel features, room types, rates, availability, and expected arrivals and departures. The supervisor also presents guest folios, processes payments, follows payment and cash-handling policies and procedures, and monitors cleanliness, sanitation, and organization of assigned areas. Other duties may be assigned. The position requires availability for a flexible schedule, including weekends, holidays, and varied shifts.

Requirements

• Minimum one year of experience in a similar position.
• Ability to communicate satisfactorily with guests, management, and co-workers so they understand.
• High school graduate or equivalent.
• Availability to work a flexible schedule, including weekends, holidays, and varied shifts.

Nice To Haves

• Prior supervisory experience.
• Some college education.
• Bilingual English/Spanish.
• Knowledge of local activities and attractions appropriate for the clientele.

Responsibilities

• Supervise all aspects of Front Desk functions in accordance with hotel standards.
• Direct, implement, and maintain a strong service and management philosophy as a guide for staff.
• Maintain complete knowledge of hotel features, room types, rates, room availability, and expected arrivals and departures.
• Handle guest complaints and ensure guest satisfaction.
• Assist staff with their job functions to ensure optimum service to guests.
• Monitor and maintain cleanliness, sanitation, and organization of assigned areas.
• Present guest folios and process payments.
• Adhere to payment, cash-handling, and credit policies and procedures.
• Perform other duties as assigned.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED