Experienced Hilton Branded Front Desk Supervisor

Lexima • Roanoke Rapids, NC

2d

About The Position

The Front Desk Supervisor guides a high-performing team while promoting service excellence and operational consistency. The role focuses on creating memorable guest experiences and supporting career growth. The supervisor oversees front desk operations, supports team members, and helps ensure smooth and consistent guest service.

Requirements

• High school diploma required.
• Strong leadership, communication, and guest service skills.
• Ability to multitask and stay organized in a fast-paced environment.
• Detail-oriented with strong problem-solving abilities.
• Basic computer skills and ability to manage financial transactions.
• Professional, reliable, and service-focused.
• Must be able to work a flexible schedule, including evenings, weekends, and holidays.

Nice To Haves

• Hospitality or leadership experience preferred.

Responsibilities

• Oversee front desk operations and ensure excellent guest service.
• Train, support, and schedule team members.
• Manage check-ins and check-outs, reservations, room blocks, and guest requests.
• Monitor room availability and support revenue and inventory controls.
• Handle guest communications, concerns, and service recovery.
• Process payments, balance cash, and complete daily financial tasks.
• Maintain a clean, organized front desk and lobby environment.
• Ensure compliance with safety, security, and operational procedures.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED