Front Desk Supervisor | Hilton Aventura Miami
SHANER•Aventura, FL
•Onsite
About The Position
The Front Desk Supervisor supervises all aspects of the Front Desk functions in accordance with hotel standards. The role directs, implements, and maintains a strong service and management philosophy that guides the Front Desk staff. The position is at the 208-room, full-service Hilton Aventura Hotel in Aventura, Florida.
Requirements
- At least one year of experience in a similar position.
- Ability to communicate satisfactorily with guests, management, and co-workers so they understand.
- High school graduate or equivalent.
- Availability to work a flexible schedule, including weekends, holidays, and varied shifts.
- Knowledge of local activities and attractions appropriate for the clientele.
Nice To Haves
- Prior supervisory experience.
- Some college education.
- Bilingual English/Spanish.
Responsibilities
- Supervise all aspects of Front Desk functions in accordance with hotel standards.
- Direct, implement, and maintain a strong service and management philosophy for Front Desk staff.
- Maintain complete knowledge of hotel features, room types, rates, room availability, and expected arrivals and departures.
- Handle guest complaints and ensure guest satisfaction.
- Assist staff with their job functions to ensure optimum guest service.
- Monitor and maintain cleanliness, sanitation, and organization of assigned areas.
- Present guest folios and process payments in accordance with payment, cash-handling, and credit policies and procedures.
- Perform other duties as assigned.
Benefits
- Opportunities for professional growth and development.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
High school or GED
