Sales Supervisor - The Promenade at Westlake

Warby Parker•Thousand Oaks, CA

3d•$19 - $25

About The Position

Warby Parker is seeking a self-motivated Sales Supervisor, also known in some brands as a Keyholder, to help create exceptional customer experiences in its retail stores. Sales Supervisors contribute directly to the business through face-to-face customer interactions, sharing Warby Parker’s story and mission, and participating in process ideation, improvement, and special projects. The role promotes an efficient, inclusive, service-minded retail environment and offers thoughtful product knowledge and style advice. When a manager is not present, the Sales Supervisor leads selling on the floor, front-of-house operations, and team touch-bases, and is responsible for opening and closing the store.

Requirements

Professional retail experience at a customer-focused company, plus at least 6 months in a management position.
Exceptional interpersonal and communication skills to deliver top-notch customer service.
Ability to remain calm under pressure and adapt quickly.
Entrepreneurial spirit and a proactive, innovative approach to problem-solving.
Curiosity and eagerness to learn.
Team-oriented approach and passion for helping customers and teammates.
Pride in work and self-motivation to be a top performer.
Ability to bring positive energy to the workplace, including when working long hours.
Must not be on the Office of Inspector General's List of Excluded Individuals/Entities (LEIE).

Responsibilities

Communicate Warby Parker's values and brand philosophy to customers.
Promote an efficient, inclusive, and service-minded retail environment.
Demonstrate exceptional product knowledge and offer thoughtful, honest style advice.
Develop innovative, entrepreneurial ways to reinvent the glasses-shopping experience.
Lead selling on the floor, front-of-house operations, and team touch-bases when a manager is not present.
Open and close the store.
Help foster an inclusive culture by treating customers and colleagues with respect.
Contribute to process ideation and improvement, as well as special projects.

Benefits

Health, vision, and dental insurance (full-time employees)
Life and AD&D insurance (full-time employees)
Paid sick leave (full-time and part-time employees; accrual details vary by location and status)
Paid holidays (full-time employees)
Vacation days (full-time employees)
Retirement savings plan (401(k)) (full-time employees)
Parental leave, including for non-birthing parents (full-time employees)
Short-term disability (full-time employees)
Employee Stock Purchase Plan (full-time and part-time employees)
Employee Assistance Program (full-time and part-time employees)
Bereavement support (full-time employees)
Optical Education Reimbursement (full-time employees)
Free eyewear (full-time and part-time employees)