Licensed Optician - The Promenade at Westlake

Warby Parker • Thousand Oaks, CA

2d

About The Position

Warby Parker is seeking skilled, enthusiastic Opticians to join its in-house optical team and help customers with their eyewear needs. The role involves becoming knowledgeable about the brand and its glasses and providing exceptional service to both returning customers and first-time wearers. The Optician helps customers understand prescriptions and product options, select frames and lenses, and feel confident about their eyewear. The position also works closely with teammates to improve sales and customer-service practices and represent Warby Parker’s values and mission.

Requirements

• Be a licensed dispensing optician in states that require a license, or an ABO-certified optician in states that do not require licensing.
• Be passionate about the eyewear and retail industries.
• Communicate clearly, effectively, and professionally, including explaining technical terms in a way customers can understand.
• Be dedicated to exceeding expectations for customers and teammates.
• Be an energetic, positive team player who can adapt to a fast-paced, changing work environment.
• Be extremely detail-oriented and able to manage a wide range of responsibilities.
• Be open-minded and committed to continued learning.
• Not be listed on the Office of Inspector General's List of Excluded Individuals/Entities (LEIE).

Responsibilities

• Work directly with customers to meet their eyewear needs.
• Take and record measurements, adjust and fit eyewear, and perform these tasks accurately.
• Check that finished eyewear meets optical standards and customer requirements and requests.
• Explain prescription terminology and product offerings to customers.
• Work with the team to ensure customers receive exceptional service.
• Help customers choose frames and lenses based on prescription needs, fit, personal style, and lifestyle.
• Collaborate with the team to develop sales and customer-service best practices for use throughout the organization.
• Represent the brand and educate others about its values and mission.

Benefits

• Health, vision, and dental insurance for full-time employees
• Life and AD&D insurance for full-time employees
• Paid sick leave
• Paid holidays for full-time employees
• Vacation days for full-time employees
• Retirement savings plan (401(k)) for full-time employees
• Parental leave, including for non-birthing parents, for full-time employees
• Short-term disability for full-time employees
• Employee Stock Purchase Plan
• Employee Assistance Program (EAP)
• Bereavement support for full-time employees
• Optical education reimbursement for full-time employees
• Free eyewear

What This Job Offers

• Job Type: Full-time
• Education Level: No Education Listed