Licensed Optician - Promenade at Coconut Creek

Warby Parker•Coconut Creek, FL

About The Position

Warby Parker is seeking skilled and enthusiastic Opticians to join its in-house optical team. The role focuses on helping customers meet their eyewear needs and delivering exceptional service to both longtime customers and first-time wearers. The Optician will develop expertise in the brand and its glasses, help customers understand prescription terminology and product offerings, and contribute to team practices for sales and customer service. The role also offers career-advancing resources and benefits.

Requirements

Be a licensed dispensing optician in states that require a license, or an ABO-certified optician in non-licensing states.
Have a passion for the eyewear and retail industries.
Communicate clearly, effectively, and professionally, including explaining technical terms in an understandable way.
Be dedicated to going above and beyond for customers and teammates.
Be an energetic, positive team player who can adapt in a fast-paced, changing work environment.
Be detail-oriented and able to manage a wide range of responsibilities.
Be open-minded and committed to learning and challenging existing knowledge.
Not be listed on the Office of Inspector General's List of Excluded Individuals/Entities (LEIE).

Responsibilities

Work directly with customers to help meet their eyewear needs.
Take and record measurements, adjust and fit eyewear, and complete these tasks accurately.
Check that finished eyewear meets optical standards and customer requirements and requests.
Explain prescription terminology and product offerings to customers.
Work with the team to ensure customers receive exceptional service.
Help customers choose frames and lenses based on prescription needs, fit, personal style, and lifestyle.
Collaborate with the team to develop sales and customer-service best practices that can be implemented throughout the organization.
Represent the brand and educate others about its values and mission.