Licensed Optician - Coconut Point

Warby Parker•Estero, FL

About The Position

Warby Parker is seeking a skilled and enthusiastic Optician to join its in-house optical team. The Optician helps customers with their eyewear needs and provides knowledgeable, exceptional service to both longtime customers and first-time wearers. The role involves learning the Warby Parker brand and products, accurately measuring and fitting eyewear, verifying finished eyewear, explaining prescriptions and product options, and helping customers select frames and lenses suited to their prescription, fit, style, and lifestyle. The Optician also collaborates with teammates on customer service and sales practices and represents the company’s values and mission. Warby Parker offers career-advancing resources and benefits. The position’s compensation may include a competitive base salary or hourly rate and variable compensation for eligible employees. Non-exempt employees are eligible for overtime pay when required to work more than 40 hours in a workweek.

Requirements

Be a licensed dispensing optician in states that require licensure, or an ABO-certified optician in states without licensing requirements.
Be passionate about the eyewear and retail industries.
Communicate clearly, effectively, and professionally, including explaining technical terms in accessible language.
Be dedicated to exceeding expectations for customers and teammates.
Be an energetic, positive team player who can adapt to a fast-paced, changing work environment.
Be detail-oriented and able to manage a wide range of responsibilities.
Be open-minded and committed to continual learning.
Not be listed on the Office of Inspector General's List of Excluded Individuals/Entities (LEIE).

Responsibilities

Work directly with customers to meet their eyewear needs.
Take and record measurements, adjust eyewear, and ensure accurate fitting.
Check that finished eyewear meets optical standards and customer requirements and requests.
Explain prescription terminology and product offerings to customers.
Work with the team to ensure customers receive exceptional service.
Help customers choose frames and lenses based on prescription needs, fit, style, and lifestyle.
Collaborate with the team to develop sales and customer service best practices that can be implemented throughout the organization.
Represent the brand and educate others about its values and mission.