Optician - The Point

Warby Parker • El Segundo, CA

3d

About The Position

Warby Parker is seeking a skilled, enthusiastic Optician to join its in-house optical team and help customers with their eyewear needs. The role involves delivering exceptional customer service, providing expertise on glasses and prescriptions, and helping customers feel confident in their choices. The Optician works collaboratively with teammates and represents Warby Parker’s brand, values, and mission. The position offers career-advancing resources and benefits.

Requirements

• Be a licensed dispensing optician in states that require a license, or an ABO-certified optician in states that do not require licensing.
• Have passion for the eyewear and retail industries.
• Communicate clearly, effectively, and professionally, including explaining technical terms in an accessible way.
• Be dedicated to exceeding expectations for customers and teammates.
• Be an energetic, positive team player who can adapt to a fast-paced, changing work environment.
• Be detail-oriented and able to manage a wide range of responsibilities.
• Be open-minded and committed to continuous learning.
• Not be listed on the Office of Inspector General's List of Excluded Individuals/Entities (LEIE).

Responsibilities

• Work directly with customers to meet their eyewear needs.
• Take and record measurements, adjust and fit eyewear, and perform these tasks accurately.
• Check that finished eyewear meets optical standards and customer requirements and requests.
• Explain prescription terminology and product offerings to customers.
• Work with the team to ensure customers receive exceptional service.
• Help customers select frames and lenses based on prescription needs, fit, style, and lifestyle.
• Collaborate with the team to develop sales and customer-service best practices for use throughout the organization.
• Represent the brand and educate others about its values and mission.

Benefits

• Health insurance
• Vision insurance
• Dental insurance
• Life and AD&D insurance
• Paid sick leave
• Paid holidays
• Vacation days
• 401(k) retirement savings plan
• Parental leave, including for non-birthing parents
• Short-term disability
• Employee Stock Purchase Plan
• Employee Assistance Program (EAP)
• Bereavement support
• Optical education reimbursement
• Free eyewear
• Variable compensation for eligible employees
• Overtime pay for eligible non-exempt employees required to work more than 40 hours in a workweek

What This Job Offers

• Job Type: Full-time
• Education Level: No Education Listed