Licensed Optician - The Grove at Shrewsbury

Warby Parker•Shrewsbury, NJ

2d•$34 - $41

About The Position

Warby Parker is seeking a skilled, enthusiastic Optician to join its in-house optical team. The Optician helps customers meet their eyewear needs, provides extraordinary customer service, and builds expertise in the Warby Parker brand and products. The role involves guiding customers through frame and lens choices, accurately measuring, adjusting, and fitting eyewear, and ensuring finished eyewear meets optical standards and customer requirements. The Optician also works collaboratively with the team to deliver exceptional service and develop sales and customer-service best practices, while representing the company’s values and mission. Warby Parker describes its culture as collaborative and fast-paced, with resources to help employees develop their skills. The company’s mission is to inspire and impact the world with vision, purpose, and style, and it distributes a pair of glasses to someone in need for every pair sold through its Buy a Pair, Give a Pair program.

Requirements

Be a licensed dispensing optician in states that require a license, or an ABO-certified optician in states that do not require licensing.
Be passionate about the eyewear and retail industries.
Communicate clearly, effectively, and professionally, including explaining technical terms in an accessible way.
Be dedicated to going above and beyond to make customers and teammates happy.
Be an energetic, positive team player who can adapt to a fast-paced, changing work environment.
Be detail-oriented and able to manage a wide range of responsibilities.
Be open-minded and committed to learning.
Not be listed on the Office of Inspector General's List of Excluded Individuals/Entities (LEIE).

Responsibilities

Work directly with customers to meet their eyewear needs.
Take and record measurements, adjust and fit eyewear accurately.
Check that finished eyewear meets optical standards and customer requirements and requests.
Explain prescription terminology and product offerings to customers.
Work with the team to ensure customers receive exceptional service.
Help customers choose frames and lenses based on prescription needs, face fit, personal style, and lifestyle.
Collaborate with the team to develop sales and customer-service best practices that can be implemented throughout the organization.
Represent the Warby Parker brand and educate others about its values and mission.

Benefits

Health, vision, and dental insurance for full-time employees.
Life and AD&D insurance for full-time employees.
Paid sick leave for full-time employees; part-time employees also receive paid sick leave.
Paid holidays for full-time employees.
Annual vacation days for full-time employees.
Retirement savings plan (401(k)) for full-time employees.
Parental leave, including for non-birthing parents, for full-time employees.
Short-term disability for full-time employees.
Employee Stock Purchase Plan for full-time and part-time employees.
Employee Assistance Program (EAP) for full-time and part-time employees.
Bereavement support for full-time employees.
Optical education reimbursement for full-time employees.
Free eyewear for full-time and part-time employees.
Competitive base salary or hourly rate and variable compensation for eligible employees.
Overtime pay for non-exempt employees required to work more than 40 hours in a workweek.