Receptionist The Residence at Orchard Grove

LCB Senior Living•Shrewsbury, MA

1d•$19 - $22•Onsite

About The Position

LCB Senior Living is hiring a Receptionist at The Residence at Orchard Grove. This is a part-time position with shifts on Fridays from 4p-8p and Saturdays from 1p-8p. The role involves promoting the mission and values of the residence, interacting positively with potential residents and visitors, and handling various front desk duties. The ideal candidate will have a positive attitude, excellent customer service skills, and the ability to remain calm in emergency situations.

Requirements

Must have knowledge of basic telephone reception systems and techniques.
Ability to handle all incoming telephone calls and visitors in a pleasant and courteous manner.
Ability to provide clerical support and represent the residence in a professional manner.
Ability to respond calmly to emergency situations is essential.
Ability to communicate in English both orally and in writing is essential.
Focused and dedicated to provide excellent customer service.
Ability to handle emergency situations calmly and completely is essential.
Six months to one-year prior reception experience in an office environment.
Finger and hand dexterity to handle and manipulate instruments and equipment.
Visual and auditory acuity.
Must be able to lift a minimum of fifteen (15) lbs. and be able to carry objects.
Must be able to push and pull carts, and continuously walk, sit and stand.
Must be able to turn, crouch, kneel, stoop, bend below waist, and reach above shoulder height as tasks dictate.
Must use good body mechanics.
Must be able to type and use a computer.

Nice To Haves

Typing or word processing experience is preferred.

Responsibilities

Promote the mission and core values of the Residence and LCB Senior Living to residents, visitors, co-workers and the surrounding community.
Represent and interact positively with potential residents, family members and professionals to grow community occupancy.
Handle incoming telephone calls in a professional and courteous manner and directs them accordingly.
Greet guests and visitors in a professional and courteous manner and directs them accordingly.
File correspondence.
Sort mail.
Record and type guest meal charges.
Maintain and file resident safety sheets.
Type correspondence as needed.
Coordinate front desk activities.
Maintain the front desk in a neat and orderly manner.
Respond to emergency situations by contacting appropriate party; 911, fire department, police etc.
Attend required in-service training sessions and orientations.
Respond to residents needs in a courteous manner.
Update the communication log book on a regular basis.
Maintain community brochures and stock.