Licensed Optician - The Promenade at Westlake
About The Position
Warby Parker is seeking a skilled and enthusiastic Optician to join its in-house optical team. The role focuses on helping customers meet their eyewear needs and delivering exceptional service. The Optician will develop expertise in Warby Parker’s brand and products, help customers understand prescriptions and product options, and recommend frames and lenses suited to their prescription, fit, style, and lifestyle. The position also involves accurately measuring, fitting, and adjusting eyewear; checking completed eyewear against optical standards and customer requirements; collaborating with teammates on service and sales practices; and representing the company’s brand, values, and mission. Warby Parker describes the ideal candidate as a lifelong learner who is enthusiastic about helping the company grow.
Requirements
- Be a licensed dispensing optician in states that require a license, or an ABO-certified optician in states without licensing requirements.
- Be passionate about the eyewear and retail industries.
- Communicate clearly, effectively, and professionally, including explaining technical terms in an understandable way.
- Be dedicated to going above and beyond to make customers and teammates happy.
- Be an energetic, positive team player who can adapt in a fast-paced, changing work environment.
- Be detail-oriented and able to manage a wide range of responsibilities.
- Be open-minded, willing to keep learning, and willing to challenge existing knowledge.
- Not be listed on the Office of Inspector General’s List of Excluded Individuals/Entities (LEIE).
Responsibilities
- Work directly with customers to meet their eyewear needs.
- Take and record measurements, and adjust and fit eyewear accurately.
- Check finished eyewear against the company’s optical standards and customer requirements and requests.
- Explain prescription terminology and product offerings to customers.
- Work with the team to ensure customers receive exceptional service.
- Help customers choose frames and lenses based on prescription needs, face fit, personal style, and lifestyle.
- Collaborate with the team to develop sales and customer-service best practices that can be implemented throughout the organization.
- Represent the brand and educate others about its values and mission.
Benefits
- Health, vision, and dental insurance for full-time employees.
- Life and AD&D insurance for full-time employees.
- Paid sick leave for full-time and part-time employees, subject to stated conditions.
- Paid holidays for full-time employees.
- Vacation days for full-time employees.
- 401(k) retirement savings plan for full-time employees.
- Parental leave, including for non-birthing parents, for full-time employees.
- Short-term disability for full-time employees.
- Employee Stock Purchase Plan for full-time and part-time employees.
- Employee Assistance Program (EAP) for full-time and part-time employees.
- Bereavement support for full-time employees.
- Optical education reimbursement for full-time employees.
- Free eyewear for full-time and part-time employees.
- Competitive base salary or hourly rate and variable compensation for eligible employees.
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What This Job Offers
Job Type
Full-time
Education Level
No Education Listed
