PT Sales Supervisor, Waterloo-NY

Michael Kors Stores California•Waterloo, NY

About The Position

The Sales Supervisor is responsible for achieving personal and store sales goals, developing lasting client relationships, supervising and guiding staff in accordance with company policies and procedures, and maintaining the highest customer service standards. The role supports sales generation, customer service, store operations, merchandising and visual standards, and human resources processes. It reports to the Store Manager or Assistant Store Manager and is within the Retail division. The position requires a minimum of two years of specialty retail experience. Compensation is listed at $20.00–$24.00 USD per hour; the rate varies based on role requirements, skill set, and years of experience.

Requirements

Minimum of 2 years of specialty retail experience.

Responsibilities

Meet personal and store sales goals and develop personal and associates’ sales techniques.
Use elevated sales and service standards, demonstrate in-depth merchandise knowledge, and monitor shipping, alterations, and special requests after sales.
Maintain sales-related policies and procedures and stay informed about fashion and market trends.
Support staff in providing excellent customer service; build repeat clientele using client books; resolve client complaints and assist associates with customer service issues.
Collaborate with the store manager on risk management, physical security, cash controls, and inventory management.
Train sales staff in register use and maintenance and execute management register functions.
Support stock, shipping, receiving, related paperwork, and inventories.
For offsite drivers only, drive product to and from the offsite location as needed.
Keep the selling floor neat, organized, stocked, and aligned with the correct visual image; implement and maintain visual directives.
Ensure deliveries are processed promptly, identify product concerns, and communicate inventory needs.
Maintain professional image and grooming standards, adhere to the work schedule and attendance requirements, and support follow-up for training programs and seminars.