Full Time Supervisor, Finger Lakes Premium Outlets, Waterloo, NY

Levi Strauss•Waterloo, NY

18h•Onsite

About The Position

The Supervisor is an integral member of the store management team, contributing to strategies and operational excellence that support brand equity, customer satisfaction, and financial growth. The role creates an energetic and compelling store experience by engaging consumers, modeling service behaviors, supervising associates, and providing consistent coaching on sales and service. The Supervisor resolves consumer concerns in accordance with company policy, partners with store management on elevated issues, and participates in training new and current employees. The role supports an inclusive and engaging team environment through coaching, talent development, and formal performance feedback. It also handles cash and merchandise operations, follows store procedures, and works with store management to adjust business strategies and meet sales and performance goals. The Supervisor leads the store team when another member of management is absent. This is a full-time store-based position in Waterloo, New York. The expected starting wage in New York is $19.00 per hour; the listed pay range is $15.55–$25.90 per hour, subject to applicable minimum-wage requirements and factors such as qualifications, experience, location, performance, and business needs.

Requirements

Progressive retail leadership experience and demonstrated skills in supervising, coaching, and training.
Ability to work a flexible schedule, including evenings, weekends, and holidays, to meet business needs.
Ability to perform essential job functions and lift up to 40 pounds.
Reliable transportation.
High school diploma or GED preferred.

Nice To Haves

High school diploma or GED.

Responsibilities

Create a high-energy store experience by engaging consumers and modeling appropriate service behaviors.
Supervise associates and provide consistent coaching on sales and service practices.
Resolve consumer concerns in line with company policy and partner with the Store Manager on elevated issues.
Participate in training new hires and current employees on company culture, product knowledge, service practices, loss prevention, store policies, programs, and associate responsibilities.
Partner with store management to set expectations, coach employees, and support engagement, retention, and talent development.
Deliver formal performance feedback in partnership with store management.
Handle cash and merchandise operations, including shipment processing, floor sets, markdowns, and replenishment, while maintaining standards.
Perform store procedures in compliance with store policy.
Work with store management to adjust business strategies and meet or exceed store and individual sales and performance goals.
Supervise the store team in the absence of another member of management.
Comply with Levi's Stores policies, procedures, and programs, and follow directives from store management.

Benefits

401(k) match: $1.25 for every $1 contributed, up to the first 6% of pay saved; another benefits summary states a 125% match up to 6%.
Paid volunteer time, including five hours per month with nonprofit organizations and paid volunteer hours for eligible employees.
Product discount; the posting lists both 60% off regular-price merchandise and a 50% employee discount.
Paid Family Leave.
For full-time employees: three weeks of paid time off in the first year, increasing to four or more weeks thereafter.
Immediate medical, dental, and vision coverage for full-time employees; free medical premiums with Live.
Charity donation matching up to $2,000 per year for full-time and part-time employees.
Life and disability insurance for eligible employees.
Incentive plans and other health care benefits for eligible employees.
Opportunities to explore advanced roles at Levi's, Dockers, and Beyond Yoga.