PT Sales Supervisor, Waterloo-NY

Michael Kors•Waterloo, NY

3d•$20 - $24

About The Position

The Sales Supervisor is responsible for achieving personal and store sales goals, developing lasting client relationships, supervising and guiding staff in compliance with company policies and procedures, and maintaining the highest standards of customer service. The role supports sales generation, customer service, store operations, merchandising and visual presentation, and human resources activities.

Requirements

Minimum 2 years of specialty retail experience.

Responsibilities

Meet personal and store sales goals.
Develop personal sales techniques and assist associates in developing techniques to maximize sales.
Use elevated sales and service standards to maximize sales performance.
Demonstrate in-depth knowledge of merchandise and maintain interest in fashion and market trends.
Monitor sales details after closing, including shipping, alterations, and special requests.
Ensure sales-related policies and procedures are followed.
Encourage staff to provide the highest level of customer service.
Build and maintain repeat clientele using personal and staff client books.
Resolve client problems and complaints quickly and effectively.
Assist sales associates with customer service issues, including dissatisfied customers, returns, and defective merchandise.
Collaborate with the store manager on risk management, physical security, cash controls, and inventory management.
Train sales staff in appropriate register usage and maintenance, and execute management register functions.
Assist with stock, shipping, receiving, related protocols and paperwork, and participate in inventories.
For applicable offsite drivers, drive product to and from the offsite location as needed.
Keep the selling floor neat, organized, stocked, and consistent with the correct visual image.
Assist with implementing and maintaining merchandising and visual directives.
Ensure deliveries are processed in a timely manner, identify product concerns, and communicate inventory needs.
Maintain professional image and grooming standards reflective of the brand.
Adhere to the work schedule, including time and attendance requirements.
Support and follow up on training programs and seminars.