Full Time Supervisor, Finger Lakes Premium Outlets, Waterloo, NY

Levi Strauss & Co.•Waterloo, NY

2d•$16 - $26•Onsite

About The Position

The Supervisor is an integral member of the store management team, contributing to the implementation of strategies and operational excellence that support brand equity, customer satisfaction, and financial growth. The role creates a high-energy store experience by engaging consumers, modeling service behaviors, supervising associates, and providing consistent sales coaching. The Supervisor resolves consumer concerns, supports staff training and development, and partners with store management to foster engagement, retention, and talent. The position also supports sales and performance goals, oversees store operations such as cash handling, shipment processing, floor sets, markdowns, and replenishment, and supervises the store team when another manager is absent. The role is based at Finger Lakes Premium Outlets in Waterloo, New York, and is full time. The expected starting wage in New York is $19.00 per hour; the posted pay range is $15.55–$25.90 per hour, subject to applicable minimum-wage requirements and factors such as experience and qualifications.

Requirements

Progressive retail leadership experience and demonstrated skills in supervising, coaching, and training.
Ability to work a flexible schedule to meet business needs, including evening, weekend, and holiday shifts.
Ability to perform essential job functions, including lifting up to 40 pounds and the listed physical activities.
Reliable transportation.
High school diploma or GED is preferred.

Nice To Haves

High school diploma or GED.

Responsibilities

Create a high-energy, compelling store experience by engaging consumers and modeling appropriate service behaviors.
Supervise associates and provide consistent coaching on the sales training process to support high levels of service and sales.
Resolve consumer concerns in accordance with company policy and consumer satisfaction goals; partner with the Store Manager on elevated issues.
Participate in training new hires and current employees on company culture, product knowledge, service practices, loss prevention, store policies and programs, and associate responsibilities.
Partner with store management to set expectations, coach employees, encourage engagement and retention, and contribute to talent development.
Deliver formal performance feedback in partnership with store management.
Handle cash and merchandise operations, including shipment processing, floor sets, markdowns, and replenishment, while maintaining standards and following store procedures.
Work with the Store Manager, Associate Manager, and/or Assistant Store Managers to adapt store business strategies and meet or exceed store and individual sales and performance goals.
Supervise the store team when another member of management is absent.
Comply with Levi’s Stores policies, procedures, and programs, and follow directives from store management.

Benefits

401(k) match of $1.25 for every $1.00 contributed, up to the first 6% of pay saved.
Five hours of paid volunteer time per month with nonprofit organizations.
Product discount of 60% off regular-price merchandise.
Paid Family Leave.
Full-time employees receive three weeks of paid time off in the first year, growing to four or more weeks thereafter.
Immediate medical, dental, and vision coverage for full-time employees; the posting also mentions free medical premiums with Live.
Paid volunteer hours and charity donation matching up to $2,000 per year for full-time and part-time employees.
50% employee discount, as listed in the Life-Enhancing Perks section.
125% 401(k) match, up to 6%, as listed in the Life-Enhancing Perks section.
Paid leave, life and disability insurance, 401(k) match, and health care benefits for eligible employees.
Competitive pay, incentive plans, and benefits intended to support health, financial goals, and work-life balance.