Clinic Supervisor: Cardiology Waterloo

Trinity Health•MNEIA - St Francis Dr, NM

About The Position

The Clinic Supervisor oversees assigned clinical and clerical staff and helps ensure effective, efficient clinic operations at the Cardiology clinic in Waterloo, Iowa. The role includes hiring, onboarding, coaching, appraising, scheduling, orienting, training, and developing colleagues, as well as reporting hours for payroll. The supervisor works with clinic management to evaluate and enforce clinic protocols, procedures, and objectives, and may spend up to 49% of the role performing staff duties or providing cross-coverage in other clinic areas. The position supports patient-centered care, coordinates implementation of charging and reimbursement changes, contributes to budget development, monitors staffing and supply use, and maintains supply inventory. It monitors clinic compliance with policies and staff education and licensure requirements; supervises clerical personnel; reconciles provider resource schedules and daily bank deposits; and participates in performance improvement activities. The supervisor is also expected to follow applicable laws, regulations, and Trinity Health policies and to demonstrate the organization’s mission, vision, and values.

Requirements

Comfort operating in a collaborative, shared leadership environment.
Ability to read, write, and understand English and communicate effectively with patients, visitors, and colleagues.
Meet one of the following qualifications: current license or certification as an RN, LPN, CMA, Radiology Tech, Lab Tech, Surgical Tech, or Mental Health Therapist; an associate’s or bachelor’s degree in business, nursing, or health administration; or enrollment in and active pursuit of a bachelor’s program. In limited circumstances, applicable MercyOne experience and/or external supervisory experience may be considered in lieu of education requirements at the discretion of MercyOne Medical Group senior leadership.
Knowledge of CPT codes, billing and collection practices, fee structures, and practice standards.
Two years of experience in a clinic or physician office.
Basic Life Support (BLS) for the Healthcare Provider certification, or obtain it within three months of hire.
Proof of completion of Mandatory Reporter abuse training specific to the population served, within three months of hire.
Computer proficiency, including Word, Excel, and experience with an office management computer program.
Experience setting goals, defining objectives, and working directly with physicians.
Financial background, including spreadsheet use, preparing financial reports, analyzing financial information, and preparing budgets.
Extensive quality assurance background and a demonstrated commitment to high performance standards.
Experience with applicable state and federal regulatory agencies and occupational health and safety laws governing clinic operation.
Honesty, integrity, and caring, with the ability to inspire and motivate others in support of Trinity Health’s philosophy, mission, vision, goals, and values.

Responsibilities

Demonstrate Trinity Health’s Mission, Vision, and Values in behaviors, practices, and decisions.
Hire, onboard, coach, and appraise assigned clinical staff; schedule, orient, train, and develop colleagues; and report hours worked for payroll.
Work with clinic management to evaluate, monitor, and enforce clinic-specific protocols, procedures, and objectives.
Assist with clinic functions to support efficient service flow, including reception, accounting, laboratory, and nursing.
Coordinate the integration of charging and reimbursement changes into clinic operations and monitor outcomes.
Promote patient-centered care and a positive patient experience.
Assist in developing the clinic budget; monitor staff and supply utilization and make adjustments; and reconcile or prepare daily bank deposits.
Monitor clinic compliance with MCI policies, implement plans as needed, and recommend possible policy revisions to managers.
Promote teamwork and communicate problems and solutions effectively with affected staff and patients.
Ensure mandatory education requirements are met and mentor and train staff on changes in the health care environment.
Schedule and supervise clinic clerical personnel, participate in performance improvement activities as appropriate, and reconcile providers’ resource schedules.
Maintain supply inventory and stock supplies in work areas.
Monitor and maintain assigned staff licensure and certification requirements.
Provide staff coverage in other clinic areas as needed; up to 49% of the role may involve functioning as staff.
Perform other duties as assigned by the manager.
Maintain working knowledge of applicable laws, regulations, and Trinity Health policies and procedures to support honest, ethical, and professional conduct.