Retail Sales Supervisor, Sandro, South Coast Plaza, Costa Mesa, California
About The Position
The Sales Supervisor at SMCP’s Sandro store leads the team in delivering exceptional, personalized client experiences and achieving sales and service goals. The role models branded customer service, builds lasting client relationships, provides styling guidance, and educates customers about products. It also supports store operations, including back-of-house processes, inventory replenishment, cash handling, KPI tracking, and opening and closing procedures. The supervisor coaches and mentors associates, fosters a motivated team culture, and helps team members develop professionally, with opportunities to advance into an Assistant Store Manager role.
Requirements
- 1–2 years of sales or service experience.
- Flexible availability, including evenings, weekends, and holidays.
- Adaptability and scheduling flexibility to meet business needs.
- Strong communication skills; friendly, outgoing, and persuasive.
- Passion for fashion and an eye for Parisian chic and luxury retail.
- Leadership qualities, confidence, and interest in mentoring others.
Nice To Haves
- Some supervisory background.
- Social media skills.
- Ambition to grow into an Assistant Store Manager role.
Responsibilities
- Lead by example in clienteling and customer service.
- Coach and mentor associates in selling skills, service techniques, and product knowledge.
- Foster a motivated, high-performing team culture.
- Build client relationships through personalized service and follow-ups.
- Provide styling guidance and help clients select products.
- Meet personal sales targets and drive overall team performance.
- Maintain selling-floor standards and an organized, visually appealing store.
- Oversee product replenishment and keep inventory aligned with demand.
- Handle customer concerns professionally and work toward positive outcomes.
- Support back-of-house processes, including cash handling and KPI tracking.
- Assist with opening and closing procedures.
- Drive sales and KPI performance in a results-driven environment.
Benefits
- Competitive base hourly pay, individual commission, and sales incentives.
- 50% shopping discount and seasonal wardrobe offering.
- Cell phone contribution.
- Health, dental, life insurance, and disability coverage.
- Employer-matched 401(k).
- Paid time off, including vacation, sick time, and holidays.
- Paid parental leave.
- Pet benefits.
- Employee Assistance Program with personalized guidance, expert care, and mental health support.
- MAVEN Family Planning support.
- Product knowledge training, industry insights, and participation in the Retail Stylist Program.
- Mentorship and professional development support.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
