Sales & Design Specialist Supervisor-Costa Mesa South Coast Plaza

MillerKnoll • Costa Mesa, CA

2d

About The Position

The Sales & Design Specialist Supervisor partners with the General Manager to help ensure store success. The role delivers world-class client experiences, supports brand initiatives, and carries out management responsibilities. The supervisor balances direct client work and sales targets with leadership activities such as performance coaching, data analysis, and product training. This position reports directly to the General Manager.

The role advances clients’ connections to the Herman Miller brand and supports community outreach. It includes assisting with the management and coaching of Sales & Design Specialists, recruiting, managing the client lifecycle to meet sales goals and key metrics, maintaining company programs and store standards, and contributing to a positive team culture.

The store is open daily, Sunday through Saturday; weekend and holiday availability is required. The position involves routinely moving objects weighing more than 40 pounds and understanding safety requirements.

Requirements

• Ability to communicate effectively, verbally and in writing, with internal and external parties.
• Ability to identify client needs, solve problems, and understand and explain product features and benefits.
• Experience with a point-of-sale system.
• Proficiency with MS Office software, web navigation, and 3-D rendering programs.
• Ability to routinely move objects weighing more than 40 pounds and understand safety requirements.

Nice To Haves

• One to two years of retail leadership experience is preferred.

Responsibilities

• Expand clients’ connection to the Herman Miller brand and develop outreach in the local community.
• Assist in managing and coaching all Sales & Design Specialists.
• Conduct interviews and recruitment efforts to attract and select candidates.
• Manage the full client lifecycle to meet and exceed sales goals and key metrics.
• Follow company programs and procedures, including those for safety, inventory, and facilities.
• Attend store meetings, participate in product training, and share information with peers.
• Help maintain the store’s design and visual standards using merchandising guidelines.
• Fulfill customer needs and resolve issues in a manner consistent with the Herman Miller Client Experience.
• Collaborate with colleagues and promote a positive team culture that demonstrates MillerKnoll Values, Culture & Actions.

Benefits

• Competitive hourly base with commission on shipped items
• Performance-based bonus plan
• Medical, dental, and vision insurance
• Paid vacation
• Paid holidays
• Parental leave
• 401(k) with 4% company match
• Commuter benefits up to $150 per month
• Employee discounts

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed