Sales Supervisor (Keyholder) | East Hampton

Veronica Beard•New York, NY

9d•$23 - $24

About The Position

The Sales Supervisor (Keyholder) is an hourly, commission-eligible sales-floor leader who delivers exceptional client experiences while helping the store achieve its sales goals. Most of the role is spent working directly with clients through styling, selling, relationship-building, and providing Veronica Beard’s high-touch service experience. The supervisor sets the pace on the sales floor, mentors Sales Associates, and helps foster an energized, collaborative selling environment. They support the Store Management team with opening and closing duties and serve as Manager-on-Duty when the Store Manager or Assistant Manager is not present. Compensation includes an hourly base rate of $23.00 to $24.00 and commission on sales. The role offers up to 3% commission on individual sales, with the opportunity to earn up to 4% based on the store’s achievement of sales goals, subject to the applicable commission plan. The posting also describes uncapped bi-weekly commissions rewarding individual and team performance, a clothing allowance, merchandise discounts, and a comprehensive benefits program. Veronica Beard states its commitment to a diverse, inclusive workplace where employees can thrive and feel valued. The company identifies itself as an EEO/Affirmative Action Employer and says it does not discriminate against employees or applicants on the basis of protected characteristics.

Requirements

At least 1 year of retail sales experience in a high-touch, client-focused environment.
Passion for selling, fashion, styling, and building lasting client relationships.
Strong knowledge of current fashion trends and ability to create complete looks.
Demonstrated ability to take ownership and achieve individual sales goals.
Confidence leading, mentoring, and supporting others with authenticity and respect.
Strong communication, judgment, and problem-solving skills.
Collaborative, self-aware, and open to feedback and different perspectives.
Ability to work a flexible schedule, including evenings, weekends, holidays, and opening or closing shifts.
Ability to operate a computer and cash register.
Ability to stand, walk, bend, squat, twist, and climb ladders measuring 6–12 feet.
Ability to grasp, push, lift, and/or carry items weighing up to 25 pounds.

Nice To Haves

Previous keyholder, senior sales, or retail leadership experience.
Experience in luxury or contemporary fashion, with a strong foundation in styling and clienteling.

Responsibilities

Deliver personalized service and styling that reflects the Veronica Beard experience.
Take ownership of individual sales goals by converting in-store traffic and proactively generating business, contributing to overall store performance.
Build, maintain, and engage an active client book through outreach, follow-up, community engagement, and in-store events to drive new and repeat business.
Develop expert knowledge of collections, fit, product stories, and styling to drive individual and store sales.
Stay current on fashion trends and help clients build thoughtfully styled wardrobes that reflect their individual style.
Maintain an active leadership presence, lead by example, and help move the business forward.
Communicate daily priorities, organize floor coverage, and lead team touch-bases.
Mentor Sales Associates through team selling and in-the-moment coaching on selling, styling, and clienteling.
Recognize strong performance and share relevant feedback with Store Management.
Help create an inclusive, collaborative, and results-driven environment where different perspectives are valued.
Represent Veronica Beard’s fashion, style, and service standards with authenticity and passion.
Support floor sets and visual updates in partnership with Store Management.
Ensure merchandise, fixtures, and displays reflect current visual direction.
Maintain a clean, organized, and client-ready store environment.
Communicate product, inventory, and visual opportunities to Store Management.
Serve as Manager-on-Duty according to scheduling, in partnership with store leadership.
Open and close the store and follow key-control, cash-handling, and security procedures.
Support inventory management, loss prevention, and daily operational priorities.
Help protect company assets and maintain accuracy across cash and inventory processes.
Follow and respectfully reinforce company policies and procedures.