Sales Specialist (Luxury Retail)

Frette•Bal Harbour, FL

3d•Onsite

About The Position

Frette is seeking a Sales Specialist to represent its luxury Italian linens and brand heritage in boutique client interactions. The role focuses on creating personalized client experiences, building and developing a client portfolio, providing knowledgeable consultations about products, design, and lifestyle, and achieving commercial targets. The Sales Specialist also supports daily boutique operations, stock management, deliveries, and visual presentation standards.

Requirements

Three years of experience in luxury retail, hospitality, or interior design preferred.
Passion for luxury, design, and client service.
Excellent interpersonal and communication skills.
Strong results orientation and commercial awareness.
Ability to work effectively as part of a team in a dynamic environment.
Familiarity with POS systems, CRM platforms, and Microsoft Office or Google Workspace.
Ability to lift and mobilize small to medium items up to 40 lbs. using appropriate equipment and techniques.
Ability to maneuver around the boutique floor, stockroom, and off-site locations.
Ability to stand for extended periods and perform activities including bending, kneeling, squatting, reaching, and climbing ladders in accordance with safety guidelines.

Nice To Haves

Three years of experience in luxury retail, hospitality, or interior design.

Responsibilities

Represent Frette’s brand identity in every client interaction and create personalized, memorable sales experiences.
Build meaningful client relationships, expand a client network, develop a client portfolio, and conduct consistent clienteling and follow-up.
Understand clients’ needs, preferences, and lifestyles to provide personalized product, design, and lifestyle consultations.
Identify upselling, cross-selling, and White Glove service opportunities.
Achieve sales targets and commercial KPIs through client retention and sales development activities.
Use Proximity CRM insights and data to personalize experiences, anticipate client needs, and identify commercial opportunities.
Share Frette’s history, craftsmanship, and heritage through storytelling and deliver the Frette Selling Ceremony.
Gather client feedback and contribute to improving the client experience.
Support store operations, including cash register operations, quotations, returns, orders, and opening and closing procedures when required.
Collaborate in stock management and deliveries.
Maintain visual merchandising standards and ensure the boutique is presented to a high standard.