Sales Specialist (Luxury Retail)

Frette•Houston, TX

3d•Onsite

About The Position

Frette’s Sales Specialist represents the brand in every client interaction, delivering personalized and memorable luxury retail experiences. The role focuses on building meaningful client relationships, developing a personal client portfolio, providing expert consultations about products, design, and lifestyle, and achieving commercial targets through clienteling, retention, and sales development. The Sales Specialist also supports boutique operations and contributes to high standards of service and presentation. The position includes proactive networking and client outreach, maintaining relationships through the Proximity CRM, identifying upselling and cross-selling opportunities, and sharing Frette’s history and craftsmanship through storytelling and the Frette Selling Ceremony. Store responsibilities include assisting with cash register operations, quotations, returns, orders, opening and closing procedures as needed, stock management, deliveries, and visual merchandising. This is a full-time, onsite role with consistent scheduling. Compensation is hourly, up to $24 per hour, with monthly individual commission opportunities, guaranteed commission during the first three months, and quarterly sales bonus opportunities. The company describes benefits, professional development, and recognition programs for team members; benefit eligibility begins on the first day of the month following 60 days of employment.

Requirements

Three years of experience in luxury retail, hospitality, or interior design preferred.
Passion for luxury, design, and client service.
Excellent interpersonal and communication skills.
Strong results orientation and commercial awareness.
Ability to work effectively as part of a team in a dynamic environment.
Familiarity with POS systems, CRM platforms, and Microsoft Office or Google Workspace.
Ability to lift and mobilize small to medium items weighing up to 40 lbs. using appropriate equipment and techniques.
Ability to maneuver around the boutique floor, stockroom, and off-site locations.
Ability to stand for extended periods and to bend, kneel, squat, reach, and climb ladders in accordance with safety guidelines.

Nice To Haves

Three years of experience in luxury retail, hospitality, or interior design is preferred.

Responsibilities

Represent Frette’s brand identity in client interactions and deliver personalized, memorable experiences.
Build authentic client relationships, develop a personal client portfolio, and contribute to boutique growth.
Provide knowledgeable sales consultations based on product, design, and clients’ lifestyles.
Achieve and exceed sales targets and commercial KPIs through clienteling, retention, and sales development.
Expand the client network through outreach, networking, local activities, and strategic relationships.
Develop and maintain client relationships through consistent follow-up and clienteling activities.
Understand clients’ needs, preferences, and lifestyles to recommend personalized solutions.
Identify upselling, cross-selling, and White Glove service opportunities.
Use the Proximity CRM and client insights to personalize experiences and anticipate needs and sales opportunities.
Share Frette’s history, craftsmanship, and heritage through storytelling, and deliver the Frette Selling Ceremony tailored to each client.
Provide holistic consultations combining product, design, and lifestyle; gather client feedback to help improve the client experience.
Support daily boutique operations, including cash register operations, quotations, returns, orders, and opening and closing procedures when required.
Collaborate on stock management and deliveries.
Maintain visual merchandising standards and ensure the boutique is presented to a high standard.
Work collaboratively with the team and contribute to a positive working environment.