Sales Specialist (Luxury Retail)

Frette•Beverly Hills, CA

4d•Onsite

About The Position

The Sales Specialist represents Frette’s luxury brand and heritage in every client interaction, creating personalized, memorable experiences. The role builds and develops a client portfolio through consultative selling, networking, clienteling, and consistent follow-up, while providing expert guidance on products, design, and lifestyle. The Sales Specialist works toward sales targets and commercial KPIs, identifies opportunities for upselling and cross-selling, and uses Proximity CRM insights to personalize service and anticipate client needs. The position also shares Frette’s history and craftsmanship through brand storytelling and the Frette Selling Ceremony, and provides holistic product, design, and lifestyle consultations. The Sales Specialist supports daily boutique operations, including transactions, quotations, returns, orders, opening and closing procedures as needed, stock management, deliveries, and visual merchandising. This is a full-time, onsite role with consistent scheduling.

Requirements

Three years of experience in luxury retail, hospitality, or interior design is preferred.
Passion for luxury, design, and client service.
Excellent interpersonal and communication skills.
Strong results orientation and commercial awareness.
Ability to work effectively as part of a team in a dynamic environment.
Familiarity with POS systems, CRM platforms, and Microsoft Office or Google Workspace.
Ability to lift and mobilize small to medium items up to 40 lbs using appropriate equipment and techniques.
Ability to maneuver around the boutique floor, stockroom, and off-site locations.
Ability to stand for extended periods and bend, kneel, squat, reach, and climb ladders in accordance with safety guidelines.

Nice To Haves

Experience in luxury retail, hospitality, or interior design.

Responsibilities

Represent Frette’s brand identity in client interactions and deliver personalized, memorable experiences.
Build authentic client relationships, expand a client network beyond the boutique, and develop a qualified client portfolio.
Provide consultative sales guidance based on product knowledge, design, and clients’ needs, preferences, and lifestyles.
Conduct clienteling and follow-up activities to strengthen retention and develop sales.
Identify upselling, cross-selling, and White Glove service opportunities.
Achieve sales targets and key commercial KPIs.
Use Proximity CRM and client insights to personalize experiences and anticipate needs and sales opportunities.
Share Frette’s history, craftsmanship, and heritage through storytelling, and deliver the Frette Selling Ceremony tailored to each client.
Gather client feedback and contribute to improvements in the client experience.
Support daily boutique operations, including cash register operations, quotations, returns, orders, and opening and closing procedures when required.
Collaborate on stock management and deliveries.
Maintain visual merchandising standards and ensure the boutique is presented to a high standard.
Contribute to teamwork and a positive working environment.